Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from all types of ecommerce fraud? The Growing Fraud Problem Plaguing Ecommerce Ecommerce provides companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide […]
We’ve all encountered Internet trolls. They thrive in any virtual space where conversations take place—online forums, review websites, and social media threads, to name a few. The Internet is one of the most revolutionary innovations we’ve seen in the past few decades. Its biggest triumph, perhaps, is granting us the freedom to express our opinions […]
Table Of Contents First Contact Resolution: Importance and Common Reasons for Failure Common Reasons and Consequences of Repeat Complaints in Customer Service Customer Service Tips to Cut Down Repeat Complaints Effectively Addressing Customer Complaints to Prevent Escalation Monitoring Metrics and Indicators for Identifying Repeat Complaint Patterns The Role of Employee Training and Development Fostering a […]
A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination. The research found that Australian entrepreneurs prefer to explore business process outsourcing (BPO) opportunities in the Philippines, more than in rival locations such as India.
When it comes to customer service, every single transaction matters. You must always be prepared to provide customers the quality of treatment they deserve across all touchpoints. This is especially true in a highly competitive business landscape. These days, customers find it easy to switch brands if they feel like their needs aren’t being met. […]
The property sector—supported by growing BPO demands and infrastructure development—is playing a significant role in boosting the Philippine economy. How can foreign investors make the most of this opportunity? The Philippine Statistics Authority revealed that the Philippines’ gross domestic product (GDP) grew by 6.6% in Q4 2016, driving the national GDP growth to 6.8% for […]
Commonly used in the telephony industry, skills-based routing is far from being a new concept. If you still haven’t rolled out this call assignment solution in your call center, this guide is for you. As more and more brands come to realize just how crucial the customer experience is, many of them have begun to […]
Of course, call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace. There’s a big difference between high-performing, career-minded employees and those who only work for a paycheck. Naturally, you want top-quality candidates for your outsourcing company—those who can […]
All over the world, businesses are operating in a landscape where everything is changing fast, thanks to technology. Let’s look at how the world’s outsourcing capital, the Philippines, is adapting to this dynamic environment. The Philippines is no stranger to successive tech trends and innovations, all of which are reshaping its business landscape. There’s the […]