A declining organizational culture is the last thing your business needs. Here are 8 signs your brand is going on a downward spiral. A healthy and thriving organizational culture promotes employee engagement, innovation, and customer satisfaction. However, there are signs that indicate your culture may be deteriorating, potentially leading to negative consequences for your business. […]
Every organization that gathers and analyzes data has a story to tell, so why aren’t they out there telling their stories? Most companies know that they need technical expertise to build a data-driven organization. They must have people who are good at numbers and research, and they need experts who can make sense of big […]
Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said than done, they key is to be flexible and adaptive. It starts with listening to your customers and placing them at the core of your […]
Table Of Contents Advantages in Startup Globalization Challenges of Startup Expansion Indicators of an Expansion-Ready Startup Outsourcing for International Expansion Startup international expansion is one of the best achievements your company could have. Are you up for it? Find out here. Brands are likely constantly seeking new growth opportunities. One significant avenue to consider is […]
Customer engagement doesn’t have to be so hard. Here are some strategies to help your brand capture customers’ attention. Marketing does a lot in attracting new customers, but the real challenge lies in keeping their connection with them strong over time. Customer engagement is the invisible string that binds customers and your business together. It […]
Acquiring sophisticated call center technologies may be costly at first, but by streamlining your internal processes, they can help you reduce your operation costs in the long run. When running a contact center, it’s essential to consider your budget. You should be able to make the most out of every cent you spend for customer […]
Call center tension can have a huge impact on employee relationships. Here’s a look at 10 of its common causes and how to deal with them. Working in a call center can be a demanding yet crucial job. The success of these operations hinges not only on technology and processes but also on the call […]
If you’re running a business, one of your main goals may be to expand to new markets outside your domestic borders. But some mistakes can lead you to failure. In the process of expanding, it’s possible for business owners to make some mistakes. Even the most seasoned entrepreneurs are prone to overlooking these lapses, especially […]
There are 7.5 billion people in the world, but only 3.7 billion are connected to the Internet, which translates to a 49.6% global penetration rate. This figure is quite disappointing, especially when we consider that the infrastructure for Internet access is widely available across the globe. China, for instance, has the biggest number of online […]