We all know that what triggered the digital revolution is the smartphone. Starting out as a game-changing, all-in-one tech, this device quickly became an omnipresent gadget that has taken root in people’s pockets. This digital movement is so impactful that it’s reshaping consumers’ behaviors. Everyone’s glued to their phones, expecting brands to be accessible across […]
In this age when markets are teeming with equally brilliant products, the question is no longer “Who does it better?” but “Who delivers it better?” A few years back, the consumer spotlight was on the brands that created the best innovations. Impressive products were what made customers happy. Take Apple for example. Everybody was surprised […]
In the world of fast-paced communication and instant gratification, text messaging should’ve been passe by now. But SMS isn’t dead yet, and it still holds potential for customer service and for small and medium businesses (SMBs). In this month, 25 years ago, the first-ever text message was sent by then-developer Neil Papworth to Vodafone director […]
As part of your corporate branding, you’ve probably decided on your company’s logo and tagline, but how about a customer service mantra? When you started your business, one of the first things you probably thought about was the company logo. You probably asked, “What icon best represents my business and what it offers?” or “What […]
![[Infographic] 5 Industries that need a multilingual call center](https://www.openaccessbpo.com/wp-content/webp-express/webp-images/uploads/2017/11/Top-5-Industries-Multilingual-Call-Center--768x301.jpg.webp)
How will your business reach international customers in this ever-expanding global economy? Reaching out to international markets may be difficult, but it’s a crucial step in expanding your business on a global scale. However, instead of starting from scratch and investing in establishing your local offices in each country, partnering with multilingual call centers can […]
Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a customer experience an excellent one? Would you consider a normal, vanilla transaction a high-quality service? In whatever facet of customer service, it’s often advised for businesses to underpromise and overdeliver. Underpromising sets the bar of […]
Prevention is better than cure. But in customer experience, it may be the other way around. Why is this so? Have you ever had a less-than-stellar customer experience with a company’s service, only to be amazed by their efforts to make things right? This phenomenon, known as service recovery, plays a crucial role in maintaining […]
NEW YORK CITY, USโAmidst the cloudy skies and the chilly autumn weather, four of the Philippine call center Open Access BPO’s representatives crossed the finish line alongside the 50,766 finishers of the prestigious TCS New York City Marathon 2017 last November 6. Leo Penas, Ma. Leonisa Cantos, Lizelle Barbosa, and Ezekiel Narcelles trekked 42 […]
The mobile-first revolution is an opportunity for your business to engage people on-the-go, but how does it affect customer trust? As a business owner, you grasp the significance of optimizing your digital presence for mobile users. Embracing a mobile-first strategy not only enhances the brand experience but also earns you customer trust. Yet, amid the […]