Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines or any other offshore destination. This is understandable, especially because these charges “add an average of 25% to the price of the engagement,” according to […]
Call Center Industry Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services
Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some customers, a distinct accent shows a call center has a diverse workforce. However, other people might struggle to understand certain accents. Customers will always have […]
In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the oppositeโbusinesses that outsource a part of their overall operations are able to generate more jobs […]
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of plans and goals for call centers in the Philippines and other firms offering outsourced services in the country.
Budding entrepreneurs tackle great challenges in the form of various tasks. But will startup outsourcing save them? For small businesses, the decision to embrace startup outsourcing is a pivotal choice that can significantly shape the trajectory for success. Generally, outsourcing is integrated into a startup’s framework for sustainable growth. However, there’s more to it than […]
In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows double bilateral trade and investment activities between Filipino and Australian businesses.
For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins. But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then […]