As technology keeps on evolving at a rapid pace, call centers in the Philippines commit to system modernization. Call centers play a crucial role in delivering exceptional customer service and support. However, many call centers in the Philippines still operate with legacy systems. As a result, their ability to keep up with evolving customer expectations […]
Not all images are worth displaying online, which is why photo moderation is highly important. Learn how it works here. Photo moderation plays a critical role in maintaining the integrity and safety of online platforms. As user-generated content continues to grow exponentially, platforms must ensure that the images shared align with community guidelines. Today, we […]
It’s easy for an outsourced service vendor to say that its content moderation team can live your brand. Doing so, however, is an entirely different story.
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Compromised client confidentiality deals a fatal blow on customer service. Here’s how impactful it could get. Maintaining client confidentiality is not just an ethical responsibility but a critical factor in building trust and credibility. Organizations that handle sensitive client information must prioritize data security and privacy to protect their clients’ interests. Unfortunately, a breach of […]
Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]
Starting a new business can be made a bit easier through technical support outsourcing. But which solutions should these startups delegate? Startups face numerous challenges when it comes to providing technical support to their customers. These include limited resources and expertise, scaling and fluctuating support demands, and the need for 24/7 availability. However, technical support […]
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely) and the Massachusetts Institute of Technology (MIT).