There’s no denying that the Philippines and India are the two top leaders in the global call center outsourcing sector. These two countries have always been juxtaposed in the business process outsourcing (BPO), contact center, and offshoring industries. But the question is: Who really is winning the game?
Tech support outsourcing firms ensure client data protection in their services. Here’s how they make it possible. Technical support outsourcing has become a lifesaver for many organizations seeking efficient solutions. However, as businesses entrust external partners with critical tasks, client data protection becomes a concern. Today, we will explore some fundamental client data protection strategies […]
Community collaboration is a major part of living the brand and moderating content. Image moderation starts with your community members because their compliance to the submission rules is the first step towards having a high-quality and orderly online portal. Here are some posting guidelines that you could implement in your website and use as a […]
Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]
A recent survey by advisory firm BDO USA revealed that American tech companies are holding back their plans of sending jobs to low-cost offshore destinations. Fortunately for technical support outsourcing firms, they will not largely suffer from the halt.
Generating sales is a top priority for startups as they strive to establish their presence and acquire a loyal customer base. Startups, aiming for success, frequently encounter challenges. To address these, they often opt for outsourcing, with call centers in the Philippines offering valuable assistance. Exploring the advantages of outsourcing, especially in leveraging call center […]
For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]
In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]
Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing customer demands, but recent findings reflect the opposite of success in the consuming public. The latest report by the American Customer Satisfaction Index (ACSI) revealed […]