Companies across different industries must implement data protection strategies to ensure their confidentiality and their clients’ intellectual properties, contracts, strategies, trade secrets, and personal information. And in this day and age of security breaches and data theft, businesses that have yet to outline and put a thorough data protection plan (DPP) are practically welcoming cybercriminals into their data servers. One […]
Businesses looking for cost-efficient voice service solutions rely on call centers in the Philippines to answer their customer support needs. Although outsourcing in this Asian nation is not as expensive as hiring an in-house team, some businesses opt to hire freelance agents instead of partnering with a call center, mainly for lack of financial resources. […]
The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration with the business process outsourcing (BPO) industry. The announcement follows a report that 84.72% of TESDA’s graduates have been employed in the information technology business […]
There’s no denying that the Philippines and India are the two top leaders in the global call center outsourcing sector. These two countries have always been juxtaposed in the business process outsourcing (BPO), contact center, and offshoring industries. But the question is: Who really is winning the game?
Tech support outsourcing firms ensure client data protection in their services. Here’s how they make it possible. Technical support outsourcing has become a lifesaver for many organizations seeking efficient solutions. However, as businesses entrust external partners with critical tasks, client data protection becomes a concern. Today, we will explore some fundamental client data protection strategies […]
Community collaboration is a major part of living the brand and moderating content. Image moderation starts with your community members because their compliance to the submission rules is the first step towards having a high-quality and orderly online portal. Here are some posting guidelines that you could implement in your website and use as a […]
Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]
A recent survey by advisory firm BDO USA revealed that American tech companies are holding back their plans of sending jobs to low-cost offshore destinations. Fortunately for technical support outsourcing firms, they will not largely suffer from the halt.
Generating sales is a top priority for startups as they strive to establish their presence and acquire a loyal customer base. Startups, aiming for success, frequently encounter challenges. To address these, they often opt for outsourcing, with call centers in the Philippines offering valuable assistance. Exploring the advantages of outsourcing, especially in leveraging call center […]