Blog | Outsourcing News and Tips

How content moderation keeps your website spam-free

Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to...

By OABPO Blog Team

March 31, 2014

Philippine Outsourcing Top Story

Call center: The Philippines’ provinces open two new BPO hubs

Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila....

By OABPO Blog Team

March 28, 2014

Top Story

Does my website need image moderation services?

We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes...

By OABPO Blog Team

March 28, 2014

Philippine Outsourcing Top Story

Technical support call center sect paves Philippines' road to recovery

Foreign observers expect technical support call center firms and government infrastructure projects to help the Philippines regain stability following the financial losses caused by the Super Typhoon Haiyan.

By OABPO Blog Team

March 27, 2014

Global Outsourcing Philippine Outsourcing

How do I manage the staff I outsourced to a call center in the Philippines?

Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areas—operating costs,...

By OABPO Blog Team

March 27, 2014

Philippine Outsourcing Top Story

Philippine call center hiring: What recruiters look for in applicants

Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing...

By OABPO Blog Team

March 26, 2014

Technical Support

How technical support call center operations benefit from non-voice tools

Technical support isn’t always about the phone calls. Some non-voice tools also do their part behind the scenes. With the increasing complexity of technology and customer expectations, technical support call...

By OABPO Blog Team

March 26, 2014

Solutions Top Story

3 Ways to smarten customer service

Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what...

By OABPO Blog Team

March 25, 2014

Top Story

What content moderation rules should I implement?

Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the...

By Julie Pearl

March 25, 2014

THE OPEN ACCESS BPO BLOG

How content moderation keeps your website spam-free

Call center: The Philippines’ provinces open two new BPO hubs

Does my website need image moderation services?

Technical support call center sect paves Philippines' road to recovery

How do I manage the staff I outsourced to a call center in the Philippines?

Philippine call center hiring: What recruiters look for in applicants

How technical support call center operations benefit from non-voice tools

3 Ways to smarten customer service

What content moderation rules should I implement?