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How much should I pay my Philippine call center staff?

Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses, benefits packages, non-monetary incentives, and other necessary compensation for their daily toil. Such hefty rewarding schemes are expected from the country’s top performing outsourcing industry, […]

Is BYOD advisable for technical support outsourcing firms?

Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD trend to reach the $181.39-billion worth by 2017. Gartner also agrees that there’s no stopping the trend from invading workplaces, but its benefits will bring […]

How can a call center in the Philippines reduce agent errors?

Accuracy is critical for every call center in the Philippines. Any error, even small ones, could result to unnecessary costs either on the company or on the customer’s end. Either way, however, the business is the one that suffers greater damage. According to reports, online data errors cost American companies an average of $10 billion […]

Employee retention tips for every call center in the Philippines

Every call center in the Philippines has its fair share of employee attrition, subjecting the management not only to additional expenses, but also pressures them to hire better employees. This means that as an agent leaves, the management must spend time, energy, and financial resources to place ads, screen candidates, and train the leaving employee’s […]

Technical support tips to ensure data security

Companies across different industries must implement data protection strategies to ensure their confidentiality and their clients’ intellectual properties, contracts, strategies, trade secrets, and personal information.   And in this day and age of security breaches and data theft, businesses that have yet to outline and put a thorough data protection plan (DPP) are practically welcoming cybercriminals into their data servers. One […]

Should I outsource to call centers in the Philippines or freelancers?

Businesses looking for cost-efficient voice service solutions rely on call centers in the Philippines to answer their customer support needs. Although outsourcing in this Asian nation is not as expensive as hiring an in-house team, some businesses opt to hire freelance agents instead of partnering with a call center, mainly for lack of financial resources. […]

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Open Access BPO 22 hours ago
Open Access BPO Manila looked forward to what 2025 has in store in its annual kickoff party, held last January 26 at The Enderun Tent in Taguig.

With its bohemian-inspired motif, 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 welcomed over 900 employees.

There was sumptuous food, free-flowing drinks, and we rocked out to music from special guest performers, long-time OABPO reggae squad Collie Herb and the phenomenal Mayonnaise.

Of course, we were excited by the record-breaking raffle prize pool which included iPhone 16 units and a brand-new motorcycle.

Here's a glimpse of what transpired during last weekend's celebrations.

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Open Access BPO 2 days ago
#CustomerService in #CallCenters, whether in-house or outsourced, is crucial to a positive brand image.

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Open Access BPO 2 days ago
Team Open Access BPO Manila recently celebrated the end of its productive 2024 and the start of 2025 with a bohemian-inspired party.

𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆, held over the weekend, The party featured live music, exciting prizes, and recognition for years of service.

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Open Access BPO 3 days ago
𝗬𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗼𝗽𝗶𝗻𝗶𝗼𝗻𝘀 𝗮𝗿𝗲𝗻'𝘁 𝗷𝘂𝘀𝘁 𝘀𝘂𝗴𝗴𝗲𝘀𝘁𝗶𝗼𝗻𝘀; 𝘁𝗵𝗲𝘆'𝗿𝗲 𝘁𝗵𝗲 𝗿𝗼𝗮𝗱𝗺𝗮𝗽 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.

Customer insights greatly help brands keep buyers satisfied, happy, and loyal.
They're crucial for building lasting customer relationships and achieving sustainable business growth.

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Our programs are meticulously designed by collaborating closely with our partners to ensure a heightened #CustomerExperience.

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Open Access BPO 6 days ago
𝗗𝗶𝘀𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁 𝗵𝗮𝘃𝗲 𝗻𝗼 𝘀𝗽𝗮𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗿𝗻 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲.
It's the brands' responsibility to address #diversity issues to ensure that their company culture is equitable towards all markets.

Here are helpful solutions for addressing workplace diversity challenges: https://buff.ly/40L1VxV

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For your global customers, only trust in a multilingual industry expert.
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Open Access BPO 9 days ago
Equip your #CustomerSupport reps with the essential resources to deliver exceptional #CX and foster customer loyalty.
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