The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging outsourcing destinations in Africa. Various business leaders and analysts remarked this in the first annual Noda Contact Center Forum after seeing investment potential in African […]
The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in a comparison we made in a previous post between freelance call center agents and full time representatives under an outsourcing company. Despite being less manageable […]
Office spaces allotted for back office services and operation facilities of the call center sect in the Philippines will possibly double through the $5-billion investment Megaworld plans to put in the business process outsourcing (BPO) industry. In the next 10 years, the country’s leading real estate company will develop 10 township projects dedicated to BPO […]
Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to the website s overall theme or image. Content moderators are responsible for monitoring submissions with conscious judgment while an unmanned tool takes care of automatically […]
Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila. One of which is The Mactan Newtown in Lapu Lapu City, Cebu. Developed by Megaworld Corporation, the township project now has two towers that would […]
We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes like image moderation are important. However, they sometimes come as an afterthought more than a necessity, especially for online portals that host various types of […]
Foreign observers expect technical support call center firms and government infrastructure projects to help the Philippines regain stability following the financial losses caused by the Super Typhoon Haiyan.
Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areas—operating costs, agent performance, and contingency planning—may guarantee retention of managerial control over the subcontracted services, but it is still the constant communication between you and your […]
Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing for expansions and addressing the heightened demand for voice services by conducting mass recruitments, but only a few applicants make the cut. In fact, the […]