‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The ecommerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]
Customer Experience Customer Support Global Outsourcing Open Access BPO Philippine Outsourcing Solutions
The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]
In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]
Sports is one of the most common interests at Open Access BPO. So, when the Regent Aguila IronMan 70.3 Philippines was announced, triathletes in the company immediately signed up to participate. The Regent Aguila Ironman 70.3 Philippines is one of the local events under the prestigious international Ironman Triathlon. It recent race took place in […]
Call Center Agents Call Center Industry Culture Employee Engagement Event Open Access BPO Performance Management
Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]
Employee self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle. Between an employee’s tasks at work and at home, however, maintaining a balance and fully taking care of yourself can be challenging. This is why […]
Since moving its operations from the US to the Philippines in 2007, Open Access BPO has developed its portfolio of services and grown its customer base. Along with this growth is its operations’ expansion, including its multicultural workforce and international offices. Last Friday, July 12, the multilingual call center officially launched a new office at […]
MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]
We Speak With Pride What better way to hear about the struggles and hopes of the community than from those who experience these firsthand. This year, we invited some of our LGBTQIA+ employees to share what they resist against and for. James (Lead Generation Analyst) resists for HIV awareness. I advocate for HIV […]