Open Access BPO to Launch 7th Global Facility in Manila

Luis Anthony Oliveros Published on March 31, 2022

MAKATI CITY, Philippines, March 31- Open Access BPO has opened a new operations site in Makati City, Philippines. This expansion is in response to the multilingual outsourcing firm’s recent growth.

“Our team grew significantly despite the restrictions of the pandemic.” Open Access BPO CEO Ben Davidowitz stated. “And as we resume on-site operations, we need to expand our production workspace to support our new programs and their growing needs.”

Located in the Robinsons Summit Center (RSC), Open Access BPO’s new Makati office has a 990-sq/m floor area with a 198-seat capacity. Similar to its other sites, the company invested in designing the new space with comfort and functionality in mind, ensuring it also complies with international data security standards.

“In addition to business and security requirements, we made sure that the new office fits the employees’ needs,” company President Henry Chang added. “It’s in the middle of the country’s major business district with multiple transportation options and surrounded by commercial and food establishments.”

Open Access BPO’s new Manila campus is in the Robinsons Summit Center, Ayala Avenue, Makati City. This is the company’s seventh global office.

About OPEN ACCESS BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

The company extends its expertise to both growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines, Taipei, Taiwan, and Xiamen, China. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support and content moderation in more than 30 languages.

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO 8 hours ago
#CustomerLoyalty is a privilege businesses strive to achieve.
๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚'๐—ฟ๐—ฒ ๐—ฑ๐—ผ๐—ถ๐—ป๐—ด ๐—ฒ๐—ป๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ผ ๐—ธ๐—ฒ๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜„๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 2 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—บ๐—ฎ๐—ป๐˜๐—ฟ๐—ฎ is essential for bringing this vision to life, as it:

โ€ข Communicates the intended #CustomerExperience, fostering clarity and understanding.
โ€ข Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing
Open Access BPO 3 days ago
Revolutionize your customer service!
Learn how #improv theater fundamentals with its ๐˜บ๐˜ฆ๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ principle, can transform #CallCenter interactions into genuine, solution-oriented experiences.

Read all about it and learn how to boost agent adaptability, problem-solving skills, and #CustomerSatisfaction: https://buff.ly/CEbXLoS

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
At Open Access BPO, we train our teams to deeply understand customer needs and provide natural, solution-oriented interactions, fostering trust and satisfaction.

Experience the difference of genuine customer connectionโ€”click and contact our CX experts at https://buff.ly/027ww7m.

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
#CustomerServiceTips #CX #CSat
Open Access BPO 7 days ago
Customer issues rarely emerge from thin air. They often give subtle signals beforehand.
You just need to be vigilant enough to spot them immediately!

By proactively addressing potential concerns, you can significantly boost customer satisfaction, minimize complaints, and cultivate stronger relationships.

Ready to stay ahead of customer needs and deliver an exceptional experience? Learn more from our insightful series.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Open Access BPO's solutions are always there for your customers anytime, anywhere, and in any language.

Contact us now and let's chat about your needs and what we can do to support your brand: https://buff.ly/zSgFw5m

#WeSpeakYourLanguage
#CustomerExperience #CX
#CSat #CustomerSatisfaction
#CustomerService #outsourcing
Open Access BPO 10 days ago
Customer expectations continue to change, and if you fail to keep up, you risk losing your competitive edge. Have you considered driving proactive engagement, personalized interactions, and seamless service delivery this year?

Our latest blog settles on a checklist that could help you rediscover the #CustomerExperience goals worth pursuing: https://buff.ly/oq5XRzE

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Embracing what the future holds becomes a whole lot easier with the help of Open Access BPO's proactive #outsourcing solutions.

Don't get left behind. Boost your brand's efficiency and #CustomerSatisfaction with our #CallCenter, back-office, and #KPO services

Let's talk about your brand's needs and how we can help: https://buff.ly/9KdB8xQ

#WeSpeakYourLanguage
Open Access BPO 11 days ago
Is your #outsourcing #CustomerService partner struggling to keep your team of #CX reps around?

Competitive pay and a safe workspace are essential, but if employees are still leaving too soon, itโ€™s time to rethink how you keep them engaged.

Check out our #LinkedInPulse article for deeper insights: https://buff.ly/AFPgD0T

----------
Check out Open Access BPO on social media
Facebook: https://buff.ly/KxmMdYp
Twitter: https://buff.ly/ds2y9sX
Instagram: https://buff.ly/YeCcWuK

Let's customize an #CustomerExperience plan for your brand: https://buff.ly/e2EWbMM

#WeSpeakYourLanguage
#EmployeeManagement #CustomerSupport
#CustomerExperience #EmployeeEngagement