Open Access BPO Secures PCI DSS Certification

Luis Anthony Oliveros Published on March 19, 2020

MAKATI CITY, Philippines, March 18, 2020 - Open Access BPO achieved Payment Card Industry Data Security Standard certification from the PCI Security Standards Council.

Open Access BPO, a leading multilingual outsourcing firm, recently passed the stringent audits of its transaction safety and security protocols and infrastructure.

PCI DSS certification badge on the Open Access BPO

The PCI DSS is an international information security standard developed by the PCI Security Standards Council, a consortium of major credit card companies. Their mandate aims to secure ecommerce by requiring businesses that store, process, or transmit cardholder data to conform to a list of technical and on-site security specifications.

“We take information security of our clients and their customers’ data very seriously,” said Jomar Paz, Open Access BPO’s Senior Manager for Corporate Compliance. “That’s why we constantly work on maintaining a secured environment for all our facilities in the Philippines, China, and Taiwan to meet international and industry standards.”

Open Access BPO always enforces rigorous data protection policies and this certification highlights the firm’s continuous dedication to high quality and highly secure services. The audits confirmed the company’s data security compliance, including its secure infrastructure and restricted and monitored access to vital information.

Open Access BPO CEO Benjamin Davidowitz stated that the certification will benefit the company and its clients.

“With our information security policies and our PCI DSS certification, Open Access BPO guarantees our clients’ peace of mind. They know they can trust us to keep their personal information private and secure.”

About Open Access BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

The company extends its expertise to both growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines; Taipei, Taiwan; and Xiamen, China. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support and content moderation in more than 30 languages.

About the PCI Security Standards Council

The PCI Security Standards Council (PCI SSC) leads a global, cross-industry effort to increase payment security by providing industry-driven, flexible, and effective data security standards and programs that help businesses detect, mitigate and prevent cyberattacks and breaches.

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO 7 hours ago
Addressing upset customers may be challenging, but it's critical for maintaining brand trust and #CustomerSatisfaction.
Proactive resolution builds lasting positive impressions and strengthens #BrandLoyalty.

Turn challenges into opportunities!
Here are statements your #CX agents must say to calm irate callers down: https://buff.ly/3CKOvcl

----------
For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/40VNfeo

#WeSpeakYourLanguage
#CustomerExperience #CSat
#CustomerSuccess #CallCenter
Open Access BPO 7 hours ago
We're in the first quarter of 2025. Experts have made some bold predictions on how #CustomerExperience will change this year.

There are also expectations for #CallCenters to level up now that the calendar has flipped to the new year.

We have compiled some of these predictions here, so check them out!

----------
Successfully navigating these evolving customer expectations often requires a strategic partnership with a competent outsourcer.

Contact us today to learn more about how Open Access BPO can help your brand deliver exceptional #CX: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #CallCenterOutsourcing
#OutsourcingCX #CustomerSupport
Open Access BPO 8 hours ago
Who has the time to fully determine what every customer wants?

𝗕𝘂𝘁 𝗶𝘀 𝘁𝗵𝗲𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝗮 𝘄𝗮𝘆 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗮𝗻 𝗲𝗹𝗲𝘃𝗮𝘁𝗲𝗱 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗵𝗮𝘁 𝘀𝘂𝗶𝘁𝘀 𝘁𝗵𝗲𝗶𝗿 𝗽𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀?
Of course, there is!

Learn more about it in our blog: https://buff.ly/4gIycdW

----------
Partner with a multilingual #CustomerSupport expert for an unforgettable consumer experience: https://buff.ly/3EEABJa

#WeSpeakYourLanguage
#CustomerExperience #CX
#CustomerService #CallCenters
Open Access BPO Yesterday
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗳𝗶𝗿𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢'𝘀 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗮𝗹 𝗽𝗿𝗼𝗴𝗿𝗮𝗺, 𝘁𝗵𝗲 𝗥𝗲𝗳𝗲𝗿 & 𝗪𝗶𝗻 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲, 𝗿𝗲𝗰𝗲𝗻𝘁𝗹𝘆 𝗰𝗼𝗻𝗰𝗹𝘂𝗱𝗲𝗱, 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗯𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝘁𝗮𝗹𝗲𝗻𝘁 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁.

Top referrer, fintech CX support specialist Gert Pincher Pranza, won a Yamaha Mio i125 motorcycle. Two other employees won Redmi Note 13 Pro+ 5G smartphones, and three more received phones in a live raffle.

The initiative incentivized employees to leverage their networks, expanding the company's reach and bringing in a diverse range of qualified candidates to strengthen Open Access BPO's outsourcing capabilities.

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘗𝘳𝘢𝘯𝘻𝘢 𝘳𝘦𝘤𝘦𝘪𝘷𝘪𝘯𝘨 𝘵𝘩𝘦 𝘛𝘰𝘱 𝘙𝘦𝘧𝘦𝘳𝘳𝘦𝘳 𝘱𝘳𝘪𝘻𝘦 𝘧𝘳𝘰𝘮 𝘏𝘦𝘢𝘥 𝘰𝘧 𝘙𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵, 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘚𝘪𝘵𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘉𝘰𝘣𝘣𝘺 𝘑𝘶𝘴𝘢𝘺𝘢𝘯 𝘢𝘯𝘥 𝘎𝘭𝘰𝘣𝘢𝘭 𝘝𝘗 𝘑𝘰𝘺 𝘚𝘦𝘣𝘢𝘴𝘵𝘪𝘢𝘯.

--------------------
We invest in our people so you can invest in your brand's growth.
Our best-in-class hiring and training ensure a reliable and consistent workforce for your #CallCenter #outsourcing needs.

Get in touch to discuss your requirements: https://buff.ly/3X6zgkO

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Building strong customer relationships requires understanding diverse needs and perspectives.

𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 allows us to build a team of #CustomerSupport experts who can connect with a broader customer base. By drawing on their range of backgrounds and experiences, our agents can build trust and rapport, transcending language and cultural differences.

Learn more about practical strategies, success stories, and the power of embracing #diversity for better innovation and growth: https://buff.ly/3EJUX3M

----------
Our recruitment & training practices are meticulously designed to ensure exceptional #CX: https://buff.ly/4b66re4

#WeSpeakYourLanguage
#DiversityandInclusion #inclusivity
#OABPOonEthnicEquality #EthnicEqualityMonth
#EthnicEquality #Diversity
Open Access BPO 2 days ago
𝗠𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗳𝗲𝗲𝗹 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀!
Every interaction with a customer is an opportunity to build a lasting relationship.

Our blog post offers 10 simple ways your #CallCenter agents can go the extra mile: https://buff.ly/3Qn30Gl

----------
Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
𝐆𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐨𝐝𝐚𝐲: https://buff.ly/4k2k7Le

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction