Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence.
Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services.
This certifies that the company meets the rigorous information security management standards of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).
Open Access BPO’s Information Security and Compliance Manager Melo Lim says the certificate covers the company’s Makati and Davao offices and is valid until 2027. It assures Open Access BPO clients that the company upholds best practices in safeguarding the security and integrity of their data.
Lim stated that the preparation took nearly a year. In addition to enhancing information, cloud, and physical security, Open Access BPO made various other improvements to its processes to secure the certification.
Clear policies from other departments, such as Human Resources, and improvements in the Systems Development Life Cycle helped ensure compliance.
Typically, the certification assessment process takes one to two years to complete. Yet, with the noted enhancements, the company cleared internal and external audits in three months.
This ISO Certification highlights Open Access BPO’s continuous dedication to providing high-quality, highly secure services for its partners and their customers.
In addition, Open Access BPO complies with the General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS), and System and Organization Controls (SOC2) Type II, and Health Insurance and Accountability Act (HIPAA).
About Open Access BPO
Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.
The company extends its expertise to growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines; Taipei, Taiwan; and Xiamen, China. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support and content moderation in more than 30 languages.
