Open Access BPO Awarded by Robinsons Land for Outstanding Workspaces

JV Razal Published on December 19, 2024

Open Access BPO was recognized with the Prime Occupier Award by leading commercial property developer Robinsons Land Corporation (RLC) for its exceptional commitment to designing employee-centric workspaces and optimizing its offices at the Robinsons Summit Center (RSC) in Makati City.

The award was presented during the unveiling of RSC’s newly renovated lobby on December 12, 2024.

RLC Vice President for Leasing JP Balboa shared why Open Access BPO stood out among tenants: “We decided to give the recognition of the Prime Occupier Award to Open Access BPO because you have the most space in the building,” he said. “And because you have the biggest office space, you generate the most number of jobs.”

Open Access BPO VP Joy Sebastian Receives Award from Robinsons LandOpen Access BPO VP Joy Sebastian accepts the Prime Occupier Award at the RSC Ground Floor. Joining her are Robinsons Land Corporation executives (from left): Leo Sorita, Lease Director.; JP Balboa, VP – Leasing; Jericho Go, SVP & Business Unit General Manager; and Mybelle Aragon-GoBio, SVP – Infrastructure and Integrated Developments

Balboa also emphasized that Open Access BPO’s thoughtful office designs and commitment to fostering exceptional employee experiences made it a standout tenant.

RLC Lease Director Leo Sorita echoed these sentiments, sharing on social media: “RSC is honored to have Open Access BPO as one of its valued tenants. Your success reflects the excellence and dedication you bring to our community.”

Open Access BPO Vice President Joy Sebastian received the award and expressed her gratitude, stating: “Receiving the Prime Occupier Award from Robinsons Land is a significant honor and a reflection of our commitment to creating a world-class workplace for our talented employees. It’s a testament to their hard work and dedication, and we are immensely proud of their contributions to our success.”

RSC Unveils Newly Renovated Lobby

The event also showcased RSC’s newly redesigned lobby, featuring polished marble floors, sleek wood accents, and expansive windows that flood the space with natural light.

Open Access BPO HQ Robinsons Summit in Ayala Makati Philippines unveiled its renovated lobby

The lobby’s centerpiece is a grand clock with a crystal chandelier. The clock displays the four time zones of Manila, Dubai, New York, and Londonโ€”cities where Filipino talent shines the brightest.

In his speech during the event, RLC Senior Vice President & Business Unit General Manager Jericho Go said the new lobby inspires confidence, creativity, and pride.

“The Robinsons Summit Center lobby is not just a space; it’s a statement. It represents our belief that the Filipino workforce is world-class and capable of standing alongside the best on the global stage.”

Open Access BPO and RSC’s Partnership

Open Access BPO has been a longstanding tenant of the RSC, but the partnership with RLC deepened significantly in early 2024. This milestone came when Open Access BPO consolidated its workforce within RSC, officially designating the building as its Manila headquarters.

Having established its initial production offices on the 21st floor, Open Access BPO’s operations gradually spread to the 19th and 32nd floors.

Later in the year, the company unveiled its 7th-floor cafeteria and lounge. This space, designed for employees relaxation and productivity, boasts a dedicated concessionaire, a cafe with skilled baristas, and ample amenities to facilitate breaks, meetings, and social events.

With operations now spanning four floors, Open Access BPO has established itself as a cornerstone tenant of RSC.

Balboa expressed his appreciation for the company’s decision to make RSC its headquarters: “To us, it’s a testament to the trust and confidence that you have in the location. It inspires us to be a premier partner for Open Access BPO in the years to come.”

Avatar photo
JV is an experienced content specialist having written in both media intelligence and SEO industries, with a particular focus on interactive media and esports. He now takes his writing chops to create blogs related to Open Access BPO's services, culture, and events.
Join us on facebook
Open Access BPO 17 hours ago
Addressing upset customers may be challenging, but it's critical for maintaining brand trust and #CustomerSatisfaction.
Proactive resolution builds lasting positive impressions and strengthens #BrandLoyalty.

Turn challenges into opportunities!
Here are statements your #CX agents must say to calm irate callers down: https://buff.ly/3CKOvcl

----------
For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/40VNfeo

#WeSpeakYourLanguage
#CustomerExperience #CSat
#CustomerSuccess #CallCenter
Open Access BPO 17 hours ago
We're in the first quarter of 2025. Experts have made some bold predictions on how #CustomerExperience will change this year.

There are also expectations for #CallCenters to level up now that the calendar has flipped to the new year.

We have compiled some of these predictions here, so check them out!

----------
Successfully navigating these evolving customer expectations often requires a strategic partnership with a competent outsourcer.

Contact us today to learn more about how Open Access BPO can help your brand deliver exceptional #CX: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #CallCenterOutsourcing
#OutsourcingCX #CustomerSupport
Open Access BPO 18 hours ago
Who has the time to fully determine what every customer wants?

๐—•๐˜‚๐˜ ๐—ถ๐˜€ ๐˜๐—ต๐—ฒ๐—ฟ๐—ฒ ๐˜€๐˜๐—ถ๐—น๐—น ๐—ฎ ๐˜„๐—ฎ๐˜† ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐—ฎ๐—ป ๐—ฒ๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ๐—ฑ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜๐—ต๐—ฎ๐˜ ๐˜€๐˜‚๐—ถ๐˜๐˜€ ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐—ฝ๐—ฟ๐—ฒ๐—ณ๐—ฒ๐—ฟ๐—ฒ๐—ป๐—ฐ๐—ฒ๐˜€?
Of course, there is!

Learn more about it in our blog: https://buff.ly/4gIycdW

----------
Partner with a multilingual #CustomerSupport expert for an unforgettable consumer experience: https://buff.ly/3EEABJa

#WeSpeakYourLanguage
#CustomerExperience #CX
#CustomerService #CallCenters
Open Access BPO Yesterday
๐— ๐˜‚๐—น๐˜๐—ถ๐—น๐—ถ๐—ป๐—ด๐˜‚๐—ฎ๐—น ๐—ผ๐˜‚๐˜๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ถ๐—ป๐—ด ๐—ณ๐—ถ๐—ฟ๐—บ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข'๐˜€ ๐—น๐—ฎ๐—ฟ๐—ด๐—ฒ๐˜€๐˜ ๐—ฒ๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ ๐—ฟ๐—ฒ๐—ณ๐—ฒ๐—ฟ๐—ฟ๐—ฎ๐—น ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, ๐˜๐—ต๐—ฒ ๐—ฅ๐—ฒ๐—ณ๐—ฒ๐—ฟ & ๐—ช๐—ถ๐—ป ๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ, ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜๐—น๐˜† ๐—ฐ๐—ผ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ๐—ฑ, ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น๐—น๐˜† ๐—ฏ๐—ผ๐—ผ๐˜€๐˜๐—ถ๐—ป๐—ด ๐˜๐—ฎ๐—น๐—ฒ๐—ป๐˜ ๐—ฎ๐—ฐ๐—พ๐˜‚๐—ถ๐˜€๐—ถ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ ๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ฒ๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ ๐—ฒ๐—ป๐—ด๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜.

Top referrer, fintech CX support specialist Gert Pincher Pranza, won a Yamaha Mio i125 motorcycle. Two other employees won Redmi Note 13 Pro+ 5G smartphones, and three more received phones in a live raffle.

The initiative incentivized employees to leverage their networks, expanding the company's reach and bringing in a diverse range of qualified candidates to strengthen Open Access BPO's outsourcing capabilities.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜—๐˜ณ๐˜ข๐˜ฏ๐˜ป๐˜ข ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜›๐˜ฐ๐˜ฑ ๐˜™๐˜ฆ๐˜ง๐˜ฆ๐˜ณ๐˜ณ๐˜ฆ๐˜ณ ๐˜ฑ๐˜ณ๐˜ช๐˜ป๐˜ฆ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜๐˜ฆ๐˜ข๐˜ฅ ๐˜ฐ๐˜ง ๐˜™๐˜ฆ๐˜ค๐˜ณ๐˜ถ๐˜ช๐˜ต๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต, ๐˜›๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ข๐˜ฏ๐˜ฅ ๐˜š๐˜ช๐˜ต๐˜ฆ ๐˜š๐˜ถ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต ๐˜š๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด ๐˜‰๐˜ฐ๐˜ฃ๐˜ฃ๐˜บ ๐˜‘๐˜ถ๐˜ด๐˜ข๐˜บ๐˜ข๐˜ฏ ๐˜ข๐˜ฏ๐˜ฅ ๐˜Ž๐˜ญ๐˜ฐ๐˜ฃ๐˜ข๐˜ญ ๐˜๐˜— ๐˜‘๐˜ฐ๐˜บ ๐˜š๐˜ฆ๐˜ฃ๐˜ข๐˜ด๐˜ต๐˜ช๐˜ข๐˜ฏ.

--------------------
We invest in our people so you can invest in your brand's growth.
Our best-in-class hiring and training ensure a reliable and consistent workforce for your #CallCenter #outsourcing needs.

Get in touch to discuss your requirements: https://buff.ly/3X6zgkO

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Building strong customer relationships requires understanding diverse needs and perspectives.

๐—œ๐—ป๐—ฐ๐—น๐˜‚๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—ต๐—ถ๐—ฟ๐—ถ๐—ป๐—ด allows us to build a team of #CustomerSupport experts who can connect with a broader customer base. By drawing on their range of backgrounds and experiences, our agents can build trust and rapport, transcending language and cultural differences.

Learn more about practical strategies, success stories, and the power of embracing #diversity for better innovation and growth: https://buff.ly/3EJUX3M

----------
Our recruitment & training practices are meticulously designed to ensure exceptional #CX: https://buff.ly/4b66re4

#WeSpeakYourLanguage
#DiversityandInclusion #inclusivity
#OABPOonEthnicEquality #EthnicEqualityMonth
#EthnicEquality #Diversity
Open Access BPO 2 days ago
๐— ๐—ฎ๐—ธ๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ณ๐—ฒ๐—ฒ๐—น ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ต๐—ฒ๐˜€๐—ฒ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ด๐—ฒ๐˜€๐˜๐˜‚๐—ฟ๐—ฒ๐˜€!
Every interaction with a customer is an opportunity to build a lasting relationship.

Our blog post offers 10 simple ways your #CallCenter agents can go the extra mile: https://buff.ly/3Qn30Gl

----------
Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
๐†๐ž๐ญ ๐ฌ๐ญ๐š๐ซ๐ญ๐ž๐ ๐ญ๐จ๐๐š๐ฒ: https://buff.ly/4k2k7Le

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction