Open Access BPO Announces HIPAA Compliance

Luis Anthony Oliveros Published on February 28, 2022

Makati City, Philippines, March 1, 2022 - Open Access BPO, a leading provider of multilingual call center solutions, received Health Insurance and Accountability Act (HIPAA) compliance, ensuring safe data management for its partners in the healthcare industry.

HIPAA is a US-mandated set of rules and regulations that stipulates how healthcare institutions and other organizations must handle patients’ personally identifiable information.

An extensive third-party audit recently validated Open Access BPO’s data security procedures’ adherence to HIPAA’s critical guidelines. These include the restricted use, disclosure, and protection of healthcare data and the immediate notification and response to data breaches.

“As a trusted outsourcing firm, providing secured business solutions has always been at the core of our daily operations,” said Open Access BPO President Henry Chang. “Our HIPAA compliance is a testimony to our commitment to strengthening our data security. Our partners and their customers can focus on healthcare, with the knowledge that their sensitive information is protected.”

Open Access BPO operates several programs for partners in healthcare and other industries. The multilingual call center also complies with the General Data Protection Regulation (GDPR), the Payment Card Industry Data Security Standard (PCI DSS), and the System and Organization Controls (SOC2) Type II.

About OPEN ACCESS BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

The company extends to growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines; Taipei, Taiwan; Xiamen, China; and Las Vegas, USA. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support and content moderation in over 30 Languages.

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO 12 hours ago
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗳𝗶𝗿𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢'𝘀 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗮𝗹 𝗽𝗿𝗼𝗴𝗿𝗮𝗺, 𝘁𝗵𝗲 𝗥𝗲𝗳𝗲𝗿 & 𝗪𝗶𝗻 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲, 𝗿𝗲𝗰𝗲𝗻𝘁𝗹𝘆 𝗰𝗼𝗻𝗰𝗹𝘂𝗱𝗲𝗱, 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗯𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝘁𝗮𝗹𝗲𝗻𝘁 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁.

Top referrer, fintech CX support specialist Gert Pincher Pranza, won a Yamaha Mio i125 motorcycle. Two other employees won Redmi Note 13 Pro+ 5G smartphones, and three more received phones in a live raffle.

The initiative incentivized employees to leverage their networks, expanding the company's reach and bringing in a diverse range of qualified candidates to strengthen Open Access BPO's outsourcing capabilities.

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘗𝘳𝘢𝘯𝘻𝘢 𝘳𝘦𝘤𝘦𝘪𝘷𝘪𝘯𝘨 𝘵𝘩𝘦 𝘛𝘰𝘱 𝘙𝘦𝘧𝘦𝘳𝘳𝘦𝘳 𝘱𝘳𝘪𝘻𝘦 𝘧𝘳𝘰𝘮 𝘏𝘦𝘢𝘥 𝘰𝘧 𝘙𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵, 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘚𝘪𝘵𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘉𝘰𝘣𝘣𝘺 𝘑𝘶𝘴𝘢𝘺𝘢𝘯 𝘢𝘯𝘥 𝘎𝘭𝘰𝘣𝘢𝘭 𝘝𝘗 𝘑𝘰𝘺 𝘚𝘦𝘣𝘢𝘴𝘵𝘪𝘢𝘯.

--------------------
We invest in our people so you can invest in your brand's growth.
Our best-in-class hiring and training ensure a reliable and consistent workforce for your #CallCenter #outsourcing needs.

Get in touch to discuss your requirements: https://buff.ly/3X6zgkO

#WeSpeakYourLanguage
Open Access BPO Yesterday
Building strong customer relationships requires understanding diverse needs and perspectives.

𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 allows us to build a team of #CustomerSupport experts who can connect with a broader customer base. By drawing on their range of backgrounds and experiences, our agents can build trust and rapport, transcending language and cultural differences.

Learn more about practical strategies, success stories, and the power of embracing #diversity for better innovation and growth: https://buff.ly/3EJUX3M

----------
Our recruitment & training practices are meticulously designed to ensure exceptional #CX: https://buff.ly/4b66re4

#WeSpeakYourLanguage
#DiversityandInclusion #inclusivity
#OABPOonEthnicEquality #EthnicEqualityMonth
#EthnicEquality #Diversity
Open Access BPO Yesterday
𝗠𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗳𝗲𝗲𝗹 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀!
Every interaction with a customer is an opportunity to build a lasting relationship.

Our blog post offers 10 simple ways your #CallCenter agents can go the extra mile: https://buff.ly/3Qn30Gl

----------
Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
𝐆𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐨𝐝𝐚𝐲: https://buff.ly/4k2k7Le

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 2 days ago
𝗧𝗵𝗶𝘀 𝗙𝗲𝗯𝗿𝘂𝗮𝗿𝘆, 𝘄𝗲 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗲𝘁𝗵𝗻𝗶𝗰 𝗲𝗾𝘂𝗮𝗹𝗶𝘁𝘆, 𝗲𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲 𝘂𝘀 𝘂𝗻𝗶𝗾𝘂𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗶𝘃𝗶𝗻𝗴 𝗳𝗼𝗿 𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴.

Open Access BPO joins the global celebration of ethnic equality. As a multilingual, multinational company, we see firsthand how diverse perspectives drive progress. We believe that everyone, regardless of background, deserves the opportunity to contribute to a better world.

Anyone, regardless of background, can contribute to societal progress, and the sooner we realize that, the better our world becomes.

We're committed to fostering #inclusivity both within our company and in the communities we serve.

#WeSpeakYourLanguage
#OABPOonEthnicEquality
#EthnicEqualityMonth #EthnicEquality
Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗠𝗮𝗻𝗶𝗹𝗮 𝗮𝗻𝗱 𝗗𝗮𝘃𝗮𝗼 𝗵𝗼𝘀𝘁𝗲𝗱 𝘁𝗵𝗲 𝗳𝗶𝗻𝗮𝗹𝗲 𝗼𝗳 𝗶𝘁𝘀 𝗗𝗿𝗼𝗽 𝗜𝘁 𝗟𝗶𝗸𝗲 𝗜𝘁'𝘀 𝗛𝗼𝘁 𝘄𝗲𝗶𝗴𝗵𝘁 𝗹𝗼𝘀𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲. | https://buff.ly/434ctKb

The three-month program saw employees engage in wellness sessions, regular weigh-ins, and receive expert weight loss guidance. The finale recognized and celebrated the remarkable transformations achieved by the participating employees.

The initiative underscores Open Access BPO's commitment to investing in the overall well-being of its employees and cultivating a positive and supportive company culture.

----------
Open Access BPO is dedicated to employee engagement and contributing to our team's growth, both professionally and personally.

Learn more about our company culture and commitment to our employees: https://buff.ly/4i34265

#WeSpeakYourLanguage
#DropItLikeItsHot #OABPODroppinIt
#OneForHealth #IdeaHubOABPO
Open Access BPO 9 days ago
Open Access BPO Taipei celebrated a decade of growth and success with a party event at the ILLUME Taipei Hotel.

The evening showcased our strong company culture, with games, delicious food, and a festive atmosphere.
We're proud of our team and excited for what the future holds!

#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO