[Infographic] How Open Access BPO is Ensuring Continuous Ops During COVID-19

Audrey Reyes Published on June 3, 2020

It has been three months since the effects of the COVID-19 were felt around the world. It halted many business operations across industries, consequently pulling down revenues and threatening employment.

As a multilingual business process outsourcing (BPO) firm, workforce safety is a top priority at Open Access BPO. In fact, employee health and safety measures were among the first steps we took when we implemented our business continuity plans. Aside from their wellbeing, these measuresย helped us secure their employment and benefits even as they provide seamless call center services for our partners.

In this infographic, we explore the course of action Open Access BPO carried out to ensure the safety and health of our hard-working employees, who remained in the frontlines of our continuous operations during these unparalleled times.

Open Access BPO Enabling Continuous Operations during COVID-19 - infographic

 

 

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#CustomerLoyalty is a privilege businesses strive to achieve.
๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚'๐—ฟ๐—ฒ ๐—ฑ๐—ผ๐—ถ๐—ป๐—ด ๐—ฒ๐—ป๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ผ ๐—ธ๐—ฒ๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜„๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ?

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Open Access BPO 4 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—บ๐—ฎ๐—ป๐˜๐—ฟ๐—ฎ is essential for bringing this vision to life, as it:

โ€ข Communicates the intended #CustomerExperience, fostering clarity and understanding.
โ€ข Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

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Open Access BPO 5 days ago
Revolutionize your customer service!
Learn how #improv theater fundamentals with its ๐˜บ๐˜ฆ๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ principle, can transform #CallCenter interactions into genuine, solution-oriented experiences.

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At Open Access BPO, we train our teams to deeply understand customer needs and provide natural, solution-oriented interactions, fostering trust and satisfaction.

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Open Access BPO 9 days ago
Customer issues rarely emerge from thin air. They often give subtle signals beforehand.
You just need to be vigilant enough to spot them immediately!

By proactively addressing potential concerns, you can significantly boost customer satisfaction, minimize complaints, and cultivate stronger relationships.

Ready to stay ahead of customer needs and deliver an exceptional experience? Learn more from our insightful series.

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Open Access BPO 12 days ago
Customer expectations continue to change, and if you fail to keep up, you risk losing your competitive edge. Have you considered driving proactive engagement, personalized interactions, and seamless service delivery this year?

Our latest blog settles on a checklist that could help you rediscover the #CustomerExperience goals worth pursuing: https://buff.ly/oq5XRzE

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Embracing what the future holds becomes a whole lot easier with the help of Open Access BPO's proactive #outsourcing solutions.

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Open Access BPO 13 days ago
Is your #outsourcing #CustomerService partner struggling to keep your team of #CX reps around?

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