[Infographic] How Open Access BPO is Ensuring Continuous Ops During COVID-19

Audrey Reyes Published on June 3, 2020

It has been three months since the effects of the COVID-19 were felt around the world. It halted many business operations across industries, consequently pulling down revenues and threatening employment.

As a multilingual business process outsourcing (BPO) firm, workforce safety is a top priority at Open Access BPO. In fact, employee health and safety measures were among the first steps we took when we implemented our business continuity plans. Aside from their wellbeing, these measuresย helped us secure their employment and benefits even as they provide seamless call center services for our partners.

In this infographic, we explore the course of action Open Access BPO carried out to ensure the safety and health of our hard-working employees, who remained in the frontlines of our continuous operations during these unparalleled times.

Open Access BPO Enabling Continuous Operations during COVID-19 - infographic

 

 

Join us on facebook
Open Access BPO 0 hour ago
Your brand needs to maintain a consistent personality across the board--from advertising to #CustomerService.

But how do you keep that same brand voice when you outsource #CustomerSupport?

Here's how to ensure your brand voice always shines through: https://buff.ly/40jc2J0

----------
Experience the difference of a trusted partner.
Let Open Access BPO help you deliver exceptional #CustomerExperience that aligns perfectly with your brand's identity.

Partner with COMPANY for seamless and brand-aligned #CX #outsourcing.
Let's talk: https://buff.ly/3E705Pm

#WeSpeakYourLanguage
Open Access BPO 1 hour ago
Customer interactions require more than just professionalism.

๐—˜๐—บ๐—ผ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ถ๐—ป๐˜๐—ฒ๐—น๐—น๐—ถ๐—ด๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฝ๐—น๐—ฎ๐˜†๐˜€ ๐—ฎ ๐—ฝ๐—ฎ๐—ฟ๐˜ ๐—ถ๐—ป ๐—ธ๐—ฒ๐—ฒ๐—ฝ๐—ถ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ฒ๐—ป๐—ด๐—ฎ๐—ด๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ฎ๐˜๐—ถ๐˜€๐—ณ๐—ถ๐—ฒ๐—ฑ.
Here's how #CallCenters value this aspect of #CustomerService: https://buff.ly/4aiU9ib

----------
Connect with an #outsourcing firm that can deeply connect with your customers: https://buff.ly/4gZuoWs

#WeSpeakYourLanguage
#CustomerExperience #CX
#CustomerSupport
Open Access BPO Yesterday
#CustomerExperience expectations are constantly evolving.
To stay ahead this 2025, your brand must proactively address emerging challenges and capitalize on the latest trends.

๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ฟ๐—ฒ๐—ฎ๐—ฑ๐˜† ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ #๐—–๐—ซ ๐—ฟ๐—ฒ๐˜ƒ๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป?
๐—™๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ-๐—ฝ๐—ฟ๐—ผ๐—ผ๐—ณ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ'๐˜€ ๐—–๐—ซ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†.

Join us as we explore the evolving customer landscape and anticipate their future needs: https://buff.ly/3E1CgIB

----------
Successfully navigating these evolving customer expectations often requires a strategic partnership with a competent outsourcer.

Contact us today to learn more about how Open Access BPO can help your brand deliver exceptional #CX: https://buff.ly/4jkQQep

#WeSpeakYourLanguage
#CustomerService #CallCenterOutsourcing
#OutsourcingCX #CustomerSupport
Open Access BPO Yesterday
Customer experiences shouldn't just be good โ€“ they should be unforgettable.
Your brand needs to leave a lasting mark on every interaction, turning satisfied customers into loyal advocates.

Want to know how? Read now: https://buff.ly/4g9ptRA

----------
Ready to experience the Open Access Difference?

Connect with our #CustomerExperience experts today at https://buff.ly/4g5teHT.
Let's build a relationship that lasts!

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 5 days ago
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

----------
Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 6 days ago
๐—–๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐˜€๐—ต๐—ฟ๐—ถ๐—ป๐—ธ๐—ฎ๐—ด๐—ฒ refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport