[Infographic] How Open Access BPO Implements Its Programs

Luis Anthony Oliveros Published on August 4, 2020 Last updated on January 9, 2022

When choosing an outsourcing service provider, businesses must understand how their prospects develop and deploy their programs.

Prospective outsourcing partners must combine long-range thinking with the processes, technologies, and the skilled workforce to address every client’s needs and help them achieve their long-term plans.

The best business process outsourcing (BPO) companies orchestrate and deploy these resources to great effect when they launch a client program.

As a trusted BPO firm, Open Access BPO developed a flexible outsourcing implementation process.

Open Access BPO routinely initiates programs for content moderation and customer support among other back-office services with a flexible outsourcing implementation process.

Instead of adhering to a rigid set of procedures, our program implementation process is seamless and highly customizable to match our clients’ different operational goals, schedules, and budgets.

Our clients can be as deeply involved in every step of the outsourced project implementation as they see fitโ€”from establishing every call center process to having a hand in overseeing the daily operations.

We follow these general procedures when deploying outsourcing programs after discussing project specifications and expectations.

 

Read More

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO 21 hours ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข'๐ฌ ๐‚๐จ๐ฆ๐ฆ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐ญ๐จ ๐—š๐—ฒ๐—ป๐—ฑ๐—ฒ๐—ฟ ๐—˜๐—พ๐˜‚๐—ถ๐˜๐˜† ๐จ๐ง ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ช๐—ผ๐—บ๐—ฒ๐—ป'๐˜€ ๐——๐—ฎ๐˜†

On International Women's Day, Open Access BPO acknowledges the significant contributions of women leaders and innovators globally.

This year's theme, #AccelerateAction, reminds us that we must urgently dismantle barriers to gender equality.

Open Access BPO is dedicated to cultivating an environment that empowers women at all career stages.

We support established leaders, high-potential employees advancing within the organization, and emerging talent exploring their professional capabilities.
Our global offices are structured to ensure safe and inclusive spaces, fostering professional development and innovation.

We're committed to building a #diverse and equitable workplace where women are empowered to realize their full potential.
Open Access BPO actively supports initiatives that drive systemic change and contribute to a more equitable future.

#WeSpeakYourLanguage
#OABPOonIWD2025 #IWD2025
#InternationalWomensDay
Open Access BPO 22 hours ago
Customer loyalty hinges on consistently exceeding expectations. Proactive adaptation of your #CallCenter's #CustomerService strategy is crucial to this success.

Here's how often you should refine your approach: https://buff.ly/inDm6r3

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Outsource your #CustomerSupport needs only to a trusted #CustomerExperience firm: https://buff.ly/ijHXFrU

#WeSpeakYourLanguage
#CX #outsourcing
Open Access BPO 2 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น๐—น๐˜† ๐—ต๐—ผ๐˜€๐˜๐—ฒ๐—ฑ ๐—ฎ ๐˜๐—ฎ๐—ฟ๐—ด๐—ฒ๐˜๐—ฒ๐—ฑ ๐—ผ๐—ฝ๐—ฒ๐—ป ๐—ต๐—ผ๐˜‚๐˜€๐—ฒ ๐—ผ๐—ป ๐— ๐—ฎ๐—ฟ๐—ฐ๐—ต ๐Ÿญ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ, ๐—ฎ๐˜ ๐—ถ๐˜๐˜€ ๐— ๐—ฎ๐—ธ๐—ฎ๐˜๐—ถ ๐—ผ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ, ๐—ณ๐—ผ๐—ฐ๐˜‚๐˜€๐—ถ๐—ป๐—ด ๐—ผ๐—ป ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜ ๐—ฟ๐—ผ๐—น๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฎ๐—ป๐˜†'๐˜€ ๐—ณ๐—น๐—ฎ๐—ด๐˜€๐—ต๐—ถ๐—ฝ ๐—ณ๐—ถ๐—ป๐˜๐—ฒ๐—ฐ๐—ต ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ.

The ๐‚๐’๐‘ ๐„๐ฑ๐ฉ๐ซ๐ž๐ฌ๐ฌ ๐‡๐ข๐ซ๐ข๐ง๐  ๐„๐ฏ๐ž๐ง๐ญ streamlined recruitment, attracting a diverse pool of qualified candidates. Attendees participated in structured assessments, with many progressing to client interviews and nearing onboarding.

To enhance the candidate experience, Open Access BPO offered show-up incentives, complimentary meals, sign-on bonuses, and referral bonuses for current employees. A raffle with travel and shopping vouchers further contributed to the event's engagement.

This initiative underscores Open Access BPO's commitment to securing top-tier talent for its clients and will inform future hiring strategies.

#WeSpeakYourLanguage
#OABPOcareers
Open Access BPO 2 days ago
Customer satisfaction surveys are goldmines, but only if you use them right.

Don't let your data gather dust! Get practical steps to turn survey results into actionable improvements by visiting: https://buff.ly/Ljjfw9X

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Ready to elevate your #CustomerExperience?

Connect with our #CX experts today and let us help you implement these strategies: https://buff.ly/30QwHuQ

#WeSpeakYourLanguage
#CustomerSatisfaction #CSat
#CustomerSuccess #CallCenter
Open Access BPO 3 days ago
๐——๐—ฎ๐˜ƒ๐—ฎ๐—ผ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€ ๐—๐—ผ๐—ถ๐—ป ๐—™๐—ผ๐—ฟ๐—ฐ๐—ฒ๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ฅ๐—ฒ๐—ฑ ๐—–๐—ฟ๐—ผ๐˜€๐˜€ ๐—ถ๐—ป ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ผ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ

Open Access BPO's dedication to community welfare was evident on February 21, as our Davao team hosted the first leg of our annual blood donation drive in partnership with the Philippine Red Cross.

Employees generously volunteered at the Matina office lobby, contributing a significant amount of blood to the humanitarian organization.

According to the Davao Clinical Services Team, this donation could potentially save over 30 lives.

Open Access BPO is committed to continuing this vital partnership and making an even greater difference in the years to come.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜ฎ๐˜ฆ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ๐˜ด ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜–๐˜ˆ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ง๐˜ข๐˜ฎ ๐˜ฅ๐˜ฐ๐˜ฏ๐˜ข๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ๐˜ช๐˜ณ ๐˜ฃ๐˜ญ๐˜ฐ๐˜ฐ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ข๐˜ถ๐˜ด๐˜ฆ.

#WeSpeakYourLanguage
#OneWithHealth
Open Access BPO 3 days ago
The future of #customerexperience is all about staying ahead, not catching up.

That means developing #CustomerSupport strategies that anticipate your customers' needs and provide the best #CX for them.

How will you set your business up for success, then?
Let our checklist get you up to speed: https://buff.ly/BJv7DuS

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Embracing what the future holds becomes a whole lot easier with the help of Open Access BPO's proactive #outsourcing solutions.

Don't get left behind. Boost your brand's efficiency and #CustomerSatisfaction with our #CallCenter, back office, and #KPO services

Let's talk about your brand's needs and how we can help: https://buff.ly/gsq2uXV

#WeSpeakYourLanguage