How will digital marketing take shape next year?

Faith Ocampo Published on December 22, 2015

business-executives-hands-holding-laptop-bullhorn-calculator-in-digital-marketing-concept

With digital marketing seen as a highly volatile industry, we all can t help but wonder how it will change in 2016. After mobile and social media largely dominated this year, what should marketers expect next?


Here are some predictions on how online marketing will take shape next year, based on the biggest digital trends we ve seen this 2015.

1. Interactive content takes the spotlight.

video-production-equipment

This shouldn’t come as a surprise, especially now that everyone s aware of how short a digital native s attention span is. Modern media consumers are veering away from long articles and heavy texts particularly because most of them seek entertainment on the web.

In 2016, it seems that interactive content will take the spotlight as the primary component of a digital strategy. To reach more customers, these are some of the content types that could work:

•     videos
•     infographics
•     quizzes
•     podcasts
•     GIFs

Such types of content are easy to digest, attractive to viewers, and generate more shares and backlinks compared with articles.

 

2. You may need to shell out more money.

hands-holding-out-with-money

We saw the rise of paid online advertising this year, and we can expect this trend to enter the mainstream in 2016. In social media, for example, it s becoming more difficult to distribute content among other users. You have to pay in order to reach your target audience. This doesn t only pose threats to your search engine optimization (SEO) strategy. It also requires you to increase your budget for online marketing.

 

3. Collaboration will allow brands to have a wider reach.

hands-holding-puzzle-pieces-together

In digital marketing, you can t stop right after you ve created and posted a piece of content on your website or social media accounts. To gain a wider reach in the online community, you must build a network consisting of followers, influencers, media staff, and your other colleagues.

You can work with your network to create user-generated content or have people share your content with their followers. If you’re not going to collaborate with other industry members, you won t be able to rise above the noise preventing your customers from finding you.

 

4. Influencer marketing is a must.

men-carrying-man-in-suit

Put simply, influencer marketing means having someone influential talk about you online. They may re-post your content, tweet about you, or mention your brand in one of their articles. By doing so, they re promoting you to their circle, and this allows you to reach more people and expand your community.

The bottom line is you wouldn t be able to thrive in a competitive industry without relying on your network. To get your brand out there and connect with more customers, it s best to create a digital strategy that maximizes the capability of all your marketing tools.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO Yesterday
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

----------
Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 3 days ago
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO 3 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 3 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

----------
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter
Open Access BPO 4 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares
Open Access BPO 8 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗯𝘂𝗿𝗻𝘁 𝗼𝘂𝘁: https://buff.ly/4h5CjBp

----------
We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

#WeSpeakYourLanguage
#EmployeeManagement #CustomerExperience
#CX #CustomerSatisfaction #CSat
#CallCenterManagement #CompanyCulture