How Open Access BPO future-proofs your offshore operations

Luis Anthony Oliveros Published on January 13, 2021

Open Access BPO provides competitive solutions for offshore redundancy.

With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten your operations.

Events like the current COVID-19 pandemic, highlight just how imperative business continuity is.

In March 2020, asset management firm Mercer reported that more than half of companies worldwide were unprepared for the pandemic‘s economic impact. Six months into the global quarantine—an extended period many didn’t anticipate—Yelp.com’s Local Economic Impact Report reveals that over 160,000 businesses in the US have closed down.

Open Access BPO call center operations floor in Makati

Many were driven out of business due to large drops in revenue as their services grappled to adjust to changes in daily operations. Beyond costing revenue, unexpected service delivery interruptions can also cost customers’ trust and your brand’s reputation. You cannot miss a beat when it comes to customer experience.

To mitigate the threat of economic downturns, natural disasters — dare we say it — another pandemic, companies must upgrade their business’ resilience. They need to invest in the right solutions, tools, and vendors to keep their operations humming along despite the disruptions looming in the distance.

Whether your company runs remote satellite offices or outsources to a remote team, ensure unencumbered service delivery by adding a redundant solutions provider.

Seamless customer experience with Open Access BPO

The best way to prepare for the unprecedented is to overprepare.

For an extra layer of business continuity support for you and your customers, Open Access BPO provides competitive backup call center services that can withstand any intrusion.

Rolling out smart solutions for offshore redundancy

We build our redundant call center solutions around business continuity. Our backup solutions deliver seamless services to your customers, whether you’re facing natural or technical disasters that can halt production. It features the following:

  • Seamless implementation and scalability

    Our proactive processes, dedicated workforce, and technologies enable us to easily rollout programs and expand them as needed without affecting productivity.

  • Global facilities for redundant operations

    call center agent holding phone headphones

    Open Access BPO has facilities in different countries to ensure uninterrupted multilingual contact center services and mitigate any possible location-specific interruptions.

  • Agile IT infrastructure

    Our IT infrastructure was developed and is regularly maintained to evolve and integrate new technologies and features to anticipate industry needs and client requirements.

  • Redundant utilities and resources

    All our global sites employ multiple service providers to supply our telecom and electrical needs for continuous support even when facing outages.

  • Robust data security

    Several data security solutions and protocols are baked deeply into our business continuity management strategies. Complying with information security standards such as GDPR and PCI DSS ensures we proactively develop solutions as digital threats evolve.

  • Proactive leadership for smooth program management

    We work closely with our partners to keep their programs on the path to their desired goals. Keeping our communication always open ensures we’re on the same page every step of the way.

Business continuity doesn’t have to be complicated. Open Access BPO’s redundant call center solutions are straightforward, providing seamless 24/7 contact center services whether you are looking to reinforce your support efforts or in need of a primary offshore vendor with an expansive operations capacity.

Contact us and get started today.

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲𝘀 𝗜𝗺𝗽𝗿𝗼𝘃 𝗳𝗼𝗿 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗧𝗲𝗮𝗺 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀

Open Access BPO Manila recently hosted 𝐈𝐦𝐩𝐫𝐨𝐯 𝐏𝐥𝐚𝐲 𝐋𝐚𝐛 on March 28th, bringing new experiences to its workforce.

This engaging session provided a hands-on experience designed to cultivate collaboration, creative problem-solving, and stronger communication skills among team members. By exploring the fundamentals of improvisation in a supportive environment, participants enhanced their adaptability and teamwork abilities – qualities crucial for effective partnerships and workplace harmony.

This initiative underscores Open Access BPO's commitment to fostering a dynamic and people-centric work culture, ultimately benefiting our partners through more cohesive and innovative service delivery.

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Ready to elevate your brand? Open Access BPO empowers you to unlock new opportunities and achieve scalable growth.

From customer support to back-office solutions, we're your partner in expansion.

#WeSpeakYourLanguage
Open Access BPO 7 days ago
Call center managers are responsible for keeping operations running smoothly.
This means they also have to take note of the usual issues they need to keep at bay.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝟰 𝗼𝗳 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝘁𝗵𝗮𝘁 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗺𝘂𝘀𝘁 𝗳𝗮𝗰𝗲: https://buff.ly/CCAZeNL

---------
Our industry expertise and the skilled workforce enable us to create exceptional experiences for your customers.

Call us today and let's start building the best team for your brand:
https://buff.ly/zQqgKkw

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#CustomerSatisfaction #outsourcing
Open Access BPO 8 days ago
The Holy Week is a time to renew our faith and find peace in reflection.

If you’re traveling to be with family or friends or venturing on a pilgrimage, do so with patience and caution.

Let's extend care not just to our loved ones but also to everyone we share the road with. May your journey be safe, and may this season bring you clarity and renewal.

#WeSpeakYourLanguage
#OABPOholidays #HolyWeek
#MahalNaAraw #HolyWeek2025
Open Access BPO 8 days ago
Given the substantial complexities of staff and project management, it is understandable that numerous team leaders underachieve or fail upon assuming this role.

𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗰𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 among your #CustomerService team leaders: https://buff.ly/9BhNb6G

——————————
Invest in your leaders, elevate your #CustomerSatisfaction.

For a #LeadershipDevelopment program that ensures high-quality #CustomerExperience and drives tangible business results: https://buff.ly/cAnQNot

#WeSpeakYourLanguage
Open Access BPO 8 days ago
Improving on your #CustomerExperience can be just as simple as #outsourcing to a #CallCenter.

But is it really worth it? How can an outsourced call center upgrade your CX strategy?

Learn all of that and more in our latest blog: https://buff.ly/lSMmCDo

——————————
Open Access BPO is your trusted partner to see your #CX strategy through.

Partner with us today: https://buff.ly/cAnQNot

#WeSpeakYourLanguage
#OutsourcingCX #CallCenterCX
#CustomerExperienceOutsourcing
#BPOCustomerService