Category: Customer self-service

Self-service features every customer wants from your website

Self-service is steering customer support to a new direction by making knowledge accessible across touchpoints and at all points of the customer journey. Customer care is evolving, and the form it’ll take in the future is being shaped by today’s emerging trends. One of these trends is the increasing demand for faster and easier customer […]

Customer care tip: Make your self-service portal more visual

As tools for customer self-service, visual aids help customers easily follow instructions and fully understand a product’s features. Customer self-service is rapidly becoming the new norm. With this feature, you re not only providing people an option, but you re also allowing them to make decisions independently. In other words, it empowers consumers by letting […]

6 Customer service tips for boosting self-service efficiency

Self-service customer support channels are undeniably a big help in easing out the delivery of assistance to today s modern customers, whose definitions of satisfaction and convenience are perched on online technology. Many companies can attest to their clients high demand for self-serving help desks in the forms of mobile apps, FAQ (frequently asked questions) […]

Adopting a customer self-service strategy can make you stand out

Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the Philippines, your customers can now find self-help information however and whenever they need it. Since every brand must provide exceptional customer experience, creating more customer […]

4 Myths about self-service customer support debunked

The omni-channeling trend and the vast availability of web-based and mobile tools may make it seem that online customer service is widely embraced by businesses anywhere. Surprisingly, however, there are companies that hold out on self-help customer service tools. Some of them avoid outsourcing these functions for the misconceptions about their efficiency. They’re missing out […]

Self-service solutions can benefit technical support outsourcing

Before 2013 ended, IT and customer service experts predicted that self-help options will be a common fixture in most call centers this year. Many technical support outsourcing firms have since adapted to the then forecasted change by automating IT solutions with self-service systems that customers can access for minor tech issues. By doing so, they […]

Creating a Positive Work Environment for Call Center Outsourcing

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce. Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their […]

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Open Access BPO 21 hours ago
The ๐—ฃ๐—ต๐—ถ๐—น๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ฒ๐˜€ is a top #outsourcing destination. The country's capital, Manila, where Makati is located, houses most of the country's top 1,000 companies.
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข's flagship center in Makati leverage world-class infrastructures and the nation's most expansive talent pool.

Our facilities in the Makati Central Business District offer scalable multilingual solutions for global businesses.

๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐—ผ๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ฒ๐˜…๐—ฐ๐—ฒ๐—น๐—น๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น๐—ถ๐˜‡๐—ฒ๐—ฑ ๐˜€๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ถ๐—ป ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐Ÿฏ๐Ÿฌ ๐—น๐—ฎ๐—ป๐—ด๐˜‚๐—ฎ๐—ด๐—ฒ๐˜€: https://buff.ly/4e7eRln

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๐„๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ž ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข
โ€ข Our Solutions: https://buff.ly/4f22Mip
โ€ข Our Other Locations: https://buff.ly/4e68ej1

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Open Access BPO 22 hours ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ผ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฎ๐—น๐—น๐˜† ๐—ธ๐—ถ๐—ฐ๐—ธ๐—ฒ๐—ฑ ๐—ผ๐—ณ๐—ณ ๐—ถ๐˜๐˜€ ๐˜๐—ต๐—ฟ๐—ฒ๐—ฒ-๐—บ๐—ผ๐—ป๐˜๐—ต ๐˜„๐—ฒ๐—ถ๐—ด๐—ต๐˜ ๐—น๐—ผ๐˜€๐˜€ ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐˜„๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ต๐—ฒ๐—น๐—ฑ ๐—ผ๐—ป ๐—ข๐—ฐ๐˜๐—ผ๐—ฏ๐—ฒ๐—ฟ ๐Ÿฏ๐Ÿฌ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฐ.

Drop It Like It's Hot: The OABPO Weight Loss Challenge began with an early morning wellness session hosted by the outsourcing company's Clinic Services with guest speaker, fitness coach JR Madriaga. Both the morning and evening sessions were streamed online for those who could not be physically present.

After discussing the rules of the challenge and weigh-in schedules, Coach JR talked about some of the most effective methods of losing weight. He highlighted the healthiest ways for the participants to get their weight loss journey started.

A high-energy Zumba session soon followed the discussion. It not only served as a fun way to start the challenge but also emphasized the importance of incorporating physical activity into daily routines.

More than 80 employees from both Open Access BPO Makati and Davao signed up for the three-month weight loss challenge. The grand prize, originally P25,000, has since been doubled to P50,000, with the winner to be announced in next year's Kick Off Party.
Open Access BPO 23 hours ago
Did you know that it's possible for you to connect with your Chinese #ecommerce customers even though you don't speak their language?

#CallCenter outsourcing can greatly help in atracting and supporting customers from this gigantic Asian market.
Here's how partnering with an #outsourcing #CustomerExperience procall center can establish these connections: https://buff.ly/3C8HG3G

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Whether it's Mandarin, Cantonese, or Hokkien, Open Access BPO's multilingual services are your best bet for an improved market presence in China: https://buff.ly/48uCcfp

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter
Open Access BPO Yesterday
๐๐ซ๐ž๐š๐ค๐ข๐ง๐  ๐›๐š๐ ๐ง๐ž๐ฐ๐ฌ ๐ข๐ฌ ๐ง๐ž๐ฏ๐ž๐ซ ๐ž๐š๐ฌ๐ฒ, ๐›๐ฎ๐ญ ๐ข๐ญ'๐ฌ ๐š ๐œ๐ซ๐ฎ๐œ๐ข๐š๐ฅ ๐ฌ๐ค๐ข๐ฅ๐ฅ ๐Ÿ๐จ๐ซ ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ๐ž๐ฌ ๐ญ๐จ ๐ฆ๐š๐ฌ๐ญ๐ž๐ซ.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.
Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/4eaaJkD

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Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/4f3L4vd

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
Our dedicated Xiamen and Taipei teams always go #AboveAndBeyond for our customers. To show our appreciation for their hard work, we spent during #CSWeek treating them to some fun and games at the office.

They even took part in the special video challenge to share how they show their dedication in customer service. And of course, they had a special dinner last Friday to close the festivities.

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#CustomerServiceWeek #CSWeek
#OABPOCSWeek2024 #AboveAndBeyond
#CustomerServiceWeek2024
Open Access BPO 3 days ago
๐„๐ฅ๐ž๐ฏ๐š๐ญ๐ž #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐’๐š๐ญ๐ข๐ฌ๐Ÿ๐š๐œ๐ญ๐ข๐จ๐ง ๐›๐ฒ ๐ก๐š๐ฏ๐ข๐ง๐  ๐ก๐ข๐ ๐ก-๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐ข๐ง๐  #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐š๐ ๐ž๐ง๐ญ๐ฌ ๐ข๐ง ๐ฒ๐จ๐ฎ๐ซ ๐ญ๐ž๐š๐ฆ.

Learn about the crucial skills, traits, and mindset of these #CustomerService experts, key for exceptional #CX and sustained positive brand reputation.

Here are the types of high-performing customer support agents: https://buff.ly/40pii3K

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Outsource with us today and get a team of dedicated experts for your business needs: https://buff.ly/3C0mNHH

#WeSpeakYourLanguage
#CallCenters #CX #oustourcing