Category: Event

Open Access BPO Events and Activities

Open Access BPO Relaunches Employee Wellness Program with Yoga Session

Multilingual call center Open Access BPO recently relaunched its employee fitness program last May 8, 2024 with a beginner-friendly yoga session held on the terraces of its Makati office. Led by wellness specialist and Yoga Instructor Zee Villarin, the session focused on promoting relaxation and overall well-being among employees. Yoga is recognized for its physical […]

Open Access BPO Marches in Celebration of LGBTQIA+ Pride

Allies and members of Open Access BPO’s LGBTQIA+ community gathered to join Metro Manila Pride‘s Tayo ang Kulayaan: Pride March and Festival held at the Ayala Malls Circuit grounds in Makati City, Philippines. This year’s Pride Month event began with performances from talented drag queens, followed by messages of solidarity and equality from various LGBTQIA+ […]

Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP Workshop

Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM) in Makati City. Leadership Workshop Series 2023 is part of CCAP’s seminars in collaboration with the AIM School of Executive Education. It focused on valuable […]

Open Access BPO Affirms Pledge to Ensure Employee Safety with Vaccination Campaign

Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get the Jab Done! initiative was launched in September to encourage employees from the company’s Philippine offices to register and receive the COVID-19 vaccine through the […]

Open Access BPO Renews Charity Support, Sends Employee to NYC Marathon

NEW YORK CITY, USA, November 10, 2021โ€”Over 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […]

Open Access BPO Participates in Annual NYC Marathon

Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner. This sponsorship supports charity healthcare system Allied Services and […]

The Road to a Diversified BPO Workplace

Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity. Whether it’s on Pride month or not, […]

Open Access BPO’s Operational Preparedness in the Time of COVID-19

Open Access BPO’s business continuity planning strategies have ensured our operational resilience, enabling us to provide seamless 24/7 outsourcing solutions during the pandemic. The drastic changes brought by COVID-19 inadvertently highlighted the cracks in many companies’ disaster preparedness strategies. A study by human resource consulting firm Mercer says that over half of businesses worldwide weren’t […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshoreโ„ข builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshoreโ„ข’s representatives are based out of their homes in the […]

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Open Access BPO 1 hour ago
To create lasting #CustomerExperiences, brands must cultivate a deep understanding of their customers and consistently deliver high-quality #CustomerSupport.

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Open Access BPO 21 hours ago
Elevate your startup to new heights with international expansion.
From market research to talent acquisition, #outsourcing can be a powerful tool to streamline your global expansion.

๐—•๐˜‚๐˜ ๐—ต๐—ผ๐˜„ ๐—ฐ๐—ฎ๐—ป ๐˜†๐—ผ๐˜‚ ๐˜๐—ฒ๐—น๐—น ๐—ถ๐—ณ ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜‚๐—ฝ ๐—ถ๐˜€ ๐˜๐—ฟ๐˜‚๐—น๐˜† ๐—ฟ๐—ฒ๐—ฎ๐—ฑ๐˜† ๐˜๐—ผ ๐˜๐—ฎ๐—ธ๐—ฒ ๐—ผ๐—ป ๐˜๐—ต๐—ฒ ๐˜„๐—ผ๐—ฟ๐—น๐—ฑ?
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Ready to take the leap and expand your startup internationally?

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Open Access BPO 23 hours ago
The holidays are a time for joy, but for #CallCenters, it can also be a season of high stakes.

With increased demand and heightened expectations, even a small misstep can leave a lasting impact on customer trust.

Stay ahead of the game this holiday season by preparing for challenges before they turn into call center flops such as these: https://buff.ly/4iqBPHA

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Open Access BPO Yesterday
The holidays are a time for joy, but for #CallCenters, it can also be a season of high stakes.
With increased demand and heightened expectations, even a small misstep can leave a lasting impact on customer trust.

Stay ahead of the game this holiday season by preparing for challenges before they turn into call center flops such as these: https://buff.ly/41b6W3w

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Let a #CX expert manage your brand's #CustomerSupport challenges.

Open Access BPO's CX solutions never miss when it comes to holiday customer service.
Contact us and let's develop a program for your specific needs and challenges: https://buff.ly/3VenXG6

#WeSpeakYourLanguage
#CustomerService #CSat #CallCenters
#CustomerSatisfaction #Outsourcing
Open Access BPO 4 days ago
Las Vegas, Nevada's major financial, commercial, and cultural center, is home to Open Access BPO's HQ.

The multilingual call center's Las Vegas team develops and manages its 24/7 programs to support our US-based partners as they navigate the post-pandemic economy.

๐—˜๐˜€๐˜๐—ฎ๐—ฏ๐—น๐—ถ๐˜€๐—ต ๐—ผ๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ฒ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฒ๐—ป๐—ฐ๐˜† ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—จ๐—ฆ-๐—ฏ๐—ฎ๐˜€๐—ฒ๐—ฑ ๐—ณ๐—ถ๐—ฟ๐—บ ๐˜„๐—ถ๐˜๐—ต ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜€ ๐—ฉ๐—ฒ๐—ด๐—ฎ๐˜€: https://buff.ly/4i6HnXr

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Open Access BPO 7 days ago
Don't let high turnover sabotage your business goals.
Don't let your best agents walk out the door.

The first step to retention is to understand why they're leaving.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜๐—ต๐—ฒ ๐˜๐—ผ๐—ฝ ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐—ณ๐—ผ๐—ฟ๐—ฐ๐—ฒ #๐—–๐—ฎ๐—น๐—น๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜๐˜€ ๐˜๐—ผ ๐—พ๐˜‚๐—ถ๐˜ ๐—ณ๐—ผ๐—ฟ ๐—ด๐—ผ๐—ผ๐—ฑ: https://buff.ly/3CLR3q7

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Empower your agents to create lasting customer relationships today!
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Learn more about our passionate workforce and how we empower them: https://buff.ly/4eNuFKp

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#EmployeeManagement
#CustomerService #CX
#CallCenter #CustomerSuccess