5 Ways to Improve Customer Service During the Holidays

JV Razal Published on December 1, 2022

‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team.

Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?”

Luckily, there are ways to strike the right balance between allowing your team to enjoy the holidays and serving your most loyal customers:

  1. Plan a Holiday Schedule for Your Team

    customer service team arranging holiday calendar schedule workforce

    Many of your team members will want to take a few days off during the holidays. It’s crucial that you lay out a plan for who will be manning their stations while the others are celebrating. Introducing this plan early on allows your team to adjust their holiday plans as well.

    If your team is shorthanded for the holidays, boost your members’ adaptability to the workload by cross-training them. For instance, you can train several email support agents to help assist customers through live chat.

  2. Entice Your Team with Better Compensation

    customer service team for call center team holiday party

    By offering compensation, you can encourage some of your team members to work on the holidays. Flexible schedules, work-from-home arrangements, and bonus leave credits after the holidays can also work.

    Alternatively, you can arrange a party or some office activity for your team, so they can still experience the holiday fun.

  3. Introduce a Priority System for Requests

    customer service team arranging call priority list

    Processing tickets, depending on urgency, enables your customer service team to work more efficiently. If you already have a holiday prioritization strategy for your business, review the system before implementing it. Ensure everyone reporting to work during the holidays is aware of the processes they will be following.

    But what if your customer care team is understaffed during the holidays? Implement an escalation plan where your product experts can offer technical advice in case your frontlines couldn’t solve problems right away.

  4. Provide Multichannel Support

    multilingual customer service agent using tablet laptop phone to assist consumers

    Engaging with your customers during the holidays isn’t just limited to talking to them over the phone or via email. It’s best to be easily accessible to your customers, which means going where they are for quick and easy inquiries and post-sale support.

    Aside from the phone, invest in technologies and processes that make your brand available via social media, live chat, SMS, or your app. These modes of customer support work even when some of your team members are working from home.

    A study conducted by Twitter claims that 64% of consumers would rather seek assistance from a brand through social media than call them. And those who did receive help online are more likely to pay more for the company’s products and services than look at options from competitors.

  5. Partner with a Trusted Customer Service Provider

    outsourcing customer service team working in a call center

    Entrusting your customer service to a trusted third-party provider will ensure your customer’s needs are met. Whether it’s helping child-lock a new tablet or offering designs for a holiday cupcake box, a truly reliable outsourcing customer service provider can do the job.

  6. These days, it’s considered best practice for businesses to always be accessible. This means getting 24/7 multichannel customer support. It’s a big plus if your business can cater to customers speaking various languages.

When it comes to multilingual, multichannel customer support, Open Access BPO has the business solutions, proven processes, and over a decade of experience to be your brand’s ally. We provide hyper-customized services to make your operations more efficient, no matter what industry you belong to.

Contact us today!

 

Read More

Avatar photo
JV is an experienced content specialist having written in both media intelligence and SEO industries, with a particular focus on interactive media and esports. He now takes his writing chops to create blogs related to Open Access BPO's services, culture, and events.
Join us on facebook
Open Access BPO 12 hours ago
Open Access BPO has officially launched OACIS, its very own coaching tool designed to introduce new paths to employee improvement. With how comprehensive the tool is, expectations are high for how transformative it can be.

Learn more about OACIS here: https://buff.ly/3YYqi9h

----------
We're committed to continuous improvement, striving to deliver exceptional service to our partners and their customers.

Learn more about how we can help your business thrive, please reach out to our team: OpenAccessBPO.com

#WeSpeakYourLanguage
#EmployeeManagement #SkillsTraining
#EmployeeExperience #TalentDevelopment
Open Access BPO 7 days ago
The holiday season is a double-edged sword for businesses. On one hand, it’s a golden opportunity to boost sales. On the other, it’s a daunting challenge to maintain exceptional #CustomerService amid the surge in inquiries and heightened expectations.

But fear not, brands, big or small! We know how to elevate your customer service game this holiday season: https://buff.ly/3OreCax

----------
You don't have to face the holiday rush alone.
Partner with a trusted #CustomerSupport call center that's powered the success of industry giants: https://buff.ly/40NMcP9

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#CustomerSatisfaction #CustomerExperience
Open Access BPO 7 days ago
𝗗𝗮𝘃𝗮𝗼 is one of today's leading #BPO destinations, contributing to the #𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬' distinction as a premier player in the global #outsourcing scene. The city's economic strength proves its capacity to host rich #offshoring investments.

Its provincial rates, coupled with a population of highly skilled professionals make #Davao an ideal budget-friendly option for English language #BackOffice solutions.

Fuel your 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐠𝐫𝐨𝐰𝐭𝐡 with 𝐜𝐨𝐬𝐭-𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐛𝐚𝐜𝐤 𝐨𝐟𝐟𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 delivered from 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 𝐃𝐚𝐯𝐚𝐨: https://buff.ly/3AMLpDq

----------
𝐄𝐱𝐩𝐥𝐨𝐫𝐞 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎
• Our Solutions: https://buff.ly/3YMscKj
• Our Other Locations: https://buff.ly/4evCh41

#WeSpeakYourLanguage
Open Access BPO 7 days ago
𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 𝗹𝗼𝘀𝗲 𝗮 𝘀𝘁𝗮𝗴𝗴𝗲𝗿𝗶𝗻𝗴 $𝟰𝟴 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 𝘁𝗼 𝗳𝗿𝗮𝘂𝗱 𝗲𝘃𝗲𝗿𝘆 𝘆𝗲𝗮𝗿.
And this loss is expected to grow annually unless online retailers make a significant move to strengthen their #DataSecurity strategies.

𝗛𝗼𝘄 𝗰𝗮𝗻 𝘆𝗼𝘂 𝗽𝗿𝗼𝘁𝗲𝗰𝘁 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝘁𝗵𝗿𝗲𝗮𝘁?

𝗦𝘁𝗮𝗿𝘁 𝗯𝘆 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆𝗶𝗻𝗴 𝘁𝗵𝗲 𝗸𝗶𝗻𝗱𝘀 𝗼𝗳 𝗳𝗿𝗮𝘂𝗱 𝘁𝗵𝗮𝘁 𝘁𝗵𝗿𝗲𝗮𝘁𝗲𝗻 𝗼𝗻𝗹𝗶𝗻𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗹𝗶𝗸𝗲 𝘆𝗼𝘂𝗿𝘀:
https://buff.ly/4hOEN8y

---------
For secure #outsourcing services trusted by global brands, elevate your business.
Contact us today: https://buff.ly/4fKNQpa

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#InternationalFraudAwarenessWeek
#FraudDetection #FraudAwarenessWeek
Open Access BPO 9 days ago
𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 𝗮𝗿𝗲 𝗰𝗼𝗻𝘀𝘁𝗮𝗻𝘁𝗹𝘆 𝗼𝗻 𝗴𝘂𝗮𝗿𝗱 𝗮𝗴𝗮𝗶𝗻𝘀𝘁 𝗳𝗿𝗮𝘂𝗱𝘀𝘁𝗲𝗿𝘀. 𝗪𝗶𝘁𝗵 𝘁𝗵𝗲 𝘀𝗮𝗳𝗲𝘁𝘆 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 𝗯𝗮𝗹𝗮𝗻𝗰𝗲, 𝘁𝗵𝗲𝘆 𝘀𝗵𝗼𝘂𝗹𝗱 𝗯𝗲!

While internal security measures are crucial, there's strength in numbers.
Luckily, you don't have to face them alone.

#CallCenter outsourcing can be your secret weapon in the fight against these criminals.

Here's how #CallCenter outsourcing can be your reinforcement against these criminals: https://buff.ly/3Z0GZCa

----------
Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerExperience: https://buff.ly/3YYV970

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#InternationalFraudAwarenessWeek
#FraudDetection #FraudAwarenessWeek
Open Access BPO 10 days ago
It's crucial to meet your customers' expectations, but sometimes unforeseen circumstances can get in the way.

Here's a quick guide on how to handle those challenging moments and come out stronger with our #CustomerSupport strategy: https://buff.ly/3O7gYLa

----------
Let's turn mishaps into opportunities: https://buff.ly/3O26Bsc

#WeSpeakYourLanguage
#CustomerExperience #CX #CSat