3 Open Access BPO employees finish NYC Marathon

Faith Ocampo Published on November 11, 2016

Three employees from Philippine call center Open Access BPO were among the 51,388 finishers of the TCS New York City Marathon held November 6.

Alberto Agulto, Leo Penas, and Clint Ortiz joined and finished the world’s biggest marathon to support a cause-driven, nonprofit organization called Ryan’s Run. Based in Pennsylvania, Ryan’s Run raises funds that will be used to develop rehabilitation technologies for people with injuries and disabilities. For this mission, they work with the Allied Services Integrated Health System. They are also one of the Silver Charity Partners of the NYC Marathon.

e-commerce entrepreneur on phones in dark office

Earlier this year, Open Access BPO donated $25,000 to Ryan’s Run in exchange for allowing three of its employees to run in the prestigious race.

“I was very, very happy to have run for a cause. I feel truly blessed because I was given an opportunity to help others. For me, it wasn’t just a run. We did it for something bigger than ourselves. I’m also very grateful to our CEO and the company for giving us this once-in-a-lifetime opportunity. I consider this my biggest achievement to date,” Penas said.

Agulto said the NYC Marathon was different from all the previous races he has joined.

“Words are not enough to describe the ecstatic feeling of being able to run that great race. It was an experience of a lifetime. There were probably hundreds of thousands of supporters that kept cheering the runners. There were just a handful of Filipinos there on that day, but those who were there served as a motivation for me to finish the race,” Agulto said.

One of the challenges the runners experienced was coping with New York’s cold weather. Alberto, Leo, and Clint ended the marathon at 5:46:08, 4:11:40, and 6:00:17, respectively.

OAM runners with Ryans Run
“We’re planning to join ultramarathons and triathlons next year. That’s what we’re aiming for after the NYC Marathon,” Ortiz said. Ultramarathons are races spanning more than 42 km, while triathlons are three-stage sports competitions involving swimming, biking, and running.

While in New York, the three Philippine call center employees were welcomed by Ryan’s Run and the Pinoy Runners New York, a group of Filipino runners.

With a 98.8% finisher-to-starter ratio, this year’s NYC Marathon is considered the largest marathon ever held in terms of the number of finishers. Winners were 20-year-old Ghirmay Ghebreslassie from Eritrea (men’s open division) and third-time winner Mary Keitany from Kenya (women’s open division).

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 16 hours ago
𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 #𝗖𝗫 𝘁𝗲𝗮𝗺'𝘀 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝘄𝗵𝗶𝗹𝗲 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲𝗶𝗿 𝘄𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 is a constant challenge for brands and their #ContactCenter partners.

That's why we listed strategies that can boost employee engagement and #productivity: https://buff.ly/4g0XCDW

----------
Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: https://buff.ly/4itLywu

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerSatisfaction #EmployeeManagement
Open Access BPO 18 hours ago
Customers expect more convenient transactions from #ecommerce brands as the holiday season draws near.

Of course, you will strive to get a lion's share of customers during the holiday rush, but can you reassure shoppers of a smooth shopping experience?

Check out our checklist of conveniences that customers can expect from your brand during the holidays: https://buff.ly/3Vr3IVM

----------
Outsource to Open Access BPO for a frictionless #CustomerExperience even during the holidays and beyond: https://buff.ly/3VoPrZK

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
Open Access BPO 4 days ago
Forget superhero teams – #CustomerService and #marketing are your real business dream team!

They may have different objectives and roles, but when these departments work together, you can create a seamless #CustomerExperience that turns leads into loyal fans.

Open Access BPO explains why aligning these should be a priority: https://buff.ly/3BfzwpZ

----------
Your customers deserve a seamless experience.

Partner with Open Access BPO and leverage our #CX expertise to craft a winning #CustomerSupport strategy together: https://buff.ly/4ilqM2k

#WeSpeakYourLanguage
#outsourcing #OutsourcingSolutions
#BPO #CustomerHappiness
Open Access BPO 4 days ago
#𝐂𝐚𝐥𝐥𝐂𝐞𝐧𝐭𝐞𝐫𝐬 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐞 𝐭𝐡𝐞𝐫𝐞 𝐭𝐨 𝐬𝐦𝐨𝐨𝐭𝐡 𝐭𝐡𝐞 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐉𝐨𝐮𝐫𝐧𝐞𝐲, 𝐧𝐨𝐭 𝐦𝐚𝐤𝐞 𝐭𝐡𝐢𝐧𝐠𝐬 𝐟𝐨𝐫 𝐜𝐨𝐦𝐩𝐥𝐢𝐜𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐢𝐧𝐠 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬!

Your #CX strategies could be unintentionally pushing people away!

Find out what you can do to remedy this: https://buff.ly/4fXeFqp

----------
Your customers deserve seamless multilingual support 24/7.
Make sure they get the support they need no matter where they are, when they need it, or what language they speak.

Let give them the CX they absolutely deserve: https://buff.ly/4fQeRrz

#WeSpeakYourLanguage
#CustomerSupport #CallCenters
#CallCenterOutsourcing #CSat
Open Access BPO 4 days ago
Using #SocialMedia is a no-brainer for businesses who want to know how else they can make customers happy.

𝗧𝗮𝗸𝗲 𝗮 𝗹𝗼𝗼𝗸 𝗮𝘁 𝘀𝗼𝗺𝗲 𝘁𝗶𝗽𝘀 𝗼𝗻 𝗵𝗼𝘄 𝗯𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝗯𝗲𝘁𝘁𝗲𝗿 𝗮𝗻𝗱 𝗲𝗻𝘀𝘂𝗿𝗲 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝗶𝗿 𝗺𝗮𝗿𝗸𝗲𝘁𝘀: https://buff.ly/3BgnWeb

----------
𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝟐𝟒/𝟕 𝐦𝐮𝐥𝐭𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝐨𝐯𝐞𝐫 𝟑𝟎 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬.

Start elevating your brand's service standards today: https://buff.ly/3Vl6QT6

#WeSpeakYourLanguage
#CX #CSat #CustomerService
#SocialMediaCustomerService
Open Access BPO 6 days ago
To create lasting #CustomerExperiences, brands must cultivate a deep understanding of their customers and consistently deliver high-quality #CustomerSupport.

By adopting a multichannel #CX management strategy, brands can gain a 360-degree view of their customers and address a wider range of their needs.

Gain a 360-degree view of your customers and exceed their expectations: https://buff.ly/4fWIozP

----------
For smart, seamless #CallCenter solutions, partner with a #CX expert that gets results.

Give your customers an unforgettable customer experience with multichannel #CustomerService: https://buff.ly/4fVXRA3

#WeSpeakYourLanguage
#outsourcing #CX
#CustomerSatisfaction #CSat