To cap off 2024, employees at Open Access BPO, a multilingual outsourcing firm, dedicated their final weekend to spreading holiday cheer by sharing meal with vulnerable members of the community. On December 27, volunteers from the company’s various teams and departments gathered in the company cafeteria to prepare hot rice meals. With the assistance of […]
The year 2025 presents a pivotal moment for customer experience (CX). Its future hinges on a delicate balance: leveraging technology to enhance efficiency while preserving the irreplaceable value of human connection. As companies grapple with this reality, the role of call center outsourcing is evolving rapidly, demanding a new breed of solutions that prioritize both […]
Open Access BPO was recognized with the Prime Occupier Award by leading commercial property developer Robinsons Land Corporation (RLC) for its exceptional commitment to designing employee-centric workspaces and optimizing its offices at the Robinsons Summit Center (RSC) in Makati City. The award was presented during the unveiling of RSC’s newly renovated lobby on December 12, […]
The customer experience during holiday sales can get stressful. While physical stores generally deal with crowd control, ecommerce brands are concerned about their systems and servers being overwhelmed. This is a legitimate issue to be worried about, but it shouldn’t mean the customer experience has to take a backseat. So today, let’s dive into how […]
As a testament to its dedication to employee development, multinational customer support call center, Open Access BPO, is raising the bar for people growth with the launch of OACIS. Designed to inspire, support, and guide employees towards their goals, the new coaching platform aims to transform how the company nurtures talent. “OACIS is a significant […]
Outsourcing customer experience (CX) has been a game-changer for businesses of all sizes, but it’s true, power lies in its ability to elevate customer trust and loyalty. With its potential to streamline operations, reduce costs, and enhance service quality, outsourcing cx can be a strategic investment that directly benefits your customers. The Impacts of a […]
Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence. Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services. This certifies that the company meets the rigorous information security management standards […]
Capping off Pride Month, Open Access BPO Makati hosted #UnitedByLove: The Open Access BPO Pride Party 2024 at the Enderun Tent in Taguig City on June 28th. Setting the celebratory mood, Collie Herb, a familiar face at Open Access BPO’s Manila events in recent years, kicked off the party with a reggae set of steady […]
Open Access BPO’s leadership team recently trekked to Buscalan in the Philippines’ Kalinga province to unveil a monumental marble bust in homage to the mambabatok (indigenous tattoo artist) Apo Whang-Od. The turnover ceremony for the bust commenced on the morning of May 3rd with a traditional pig offering ritual. Later in the afternoon, the leadership […]