More than a service provider, we establish relationships built on collaboration and trust.
Collaboration is key when developing an effective outsourcing campaign. And here at Open Access BPO, this process is driven by data, open and transparent communication, and continuous improvement.
Working with us lets us tailor-fit business solutions to directly address your needs and help you achieve your goals. We'll collaborate with your team every step of the way as we create your program, manage its staff, and possible plans for growth.
Personalizing
Business solutions
Building your
Team
Starting your
Campaign
Maintaining
Quality
Efficient
Scalability
Our industry experts will work with you to fully understand your business objectives and what you need to achieve them. We'll highlight the services that will work best for you and customize them to fit your existing processes, goals, and desired framework and tools. From this, we establish measurable goals and expectations and provide technical recommendations.
Our global campuses give us access to large pools of college-educated professionals. This lets us hire only the top candidates with the right experience, skills, linguistic and cultural proficiencies, and personalities for your campaign. Once hired, they undergo training to properly represent your brand and deliver awesome customer experiences.
After finalizing all the details and ironing out the kinks, we'll establish a go-live date for your program. We’ll make sure your prescribed goals are met through our quality assurance strategies and update you via real-time reports. This period also enables us to identify possible process bottlenecks and gaps in agent training, allowing for operational adjustment.
Team Leaders and Quality Assurance (QA) Specialists work directly with agents to maintain and boost service quality and productivity. Regular calibration meetings are also held with the QA team, the Program Manager, and the client to discuss any changes to campaign objectives and processes, improvement opportunities, and campaign progress.
Our clients can easily expand or downsize their campaigns as needed. Your may add new solutions to your outsourced services or you can expand teams to support other languages or multiple channels. Open Access BPO's IT teams and in-house support departments can easily set up the space, facilities, and tech resources in any of our campuses without causing service disruptions.
