Open Access BPO believes in a hands-on and collaborative management approach. So, instead of having to rely on mid-level managers, our partners can simply contact our upper management and resolve issues in a matter of minutes. Meanwhile, we also ensure a nurturing relationship with our employees while they create valuable experiences with your clients.

We reduced our quarterly attrition rate to 3.7% in 2017 from 5.07% in 2016. This means the people working on your campaigns are well-compensated and are highly motivated to help your customers. The result: quality customer support that meets international standards.

Our company upholds the highest standards for every business aspect. From our meticulous recruitment and training processes to our tenured leadership team, down to our quality assurance methods, we implement best practices and measure campaign progress to produce excellent results.

We provide our campaigns with the latest telecomputing tools, supported 24/7 by our IT team. Our facilities are protected by stringent security measures and solutions—from biometrics and proximity cards restricting unauthorized access to production floors, to encryption and antimalware apps guarding us device- to network-level from intrusions.

We don't just hire anyone qualified for the job; all applicants undergo a rigorous screening process before they can join the company. This includes a series of interviews and assessment. All these are done to ensure every individual who represents Open Access BPO and its accounts is able to live up to the outsourcing deal's standards.

Our main and secondary campuses are in the Philippines, the world's top choice for call center outsourcing. We also have offices in Taiwan and China. These locations guarantee you access to a highly qualified multilingual workforce. You get the advantages of having a central location catering to your global customer, eliminating the need to station separate teams across the world.