Put customers first
Our people-first approach and awesome teams make everything we do memorable and outstanding.
2006
Ben Davidowitz starts Open Access BPO in San Carlos, California as a telemarketing company. Henry Chang signs on a partner and co-founder soon after.
2007
We launch our first contact center in the Philippines to leverage the country’s market access and skilled workforce.
2008
Driven by the goal to provide better solutions to our clients and their growing needs, we expand our portfolio of services to include customer service and technical support.
2014
The needs of our expanding client list lead to the launch of our operations site in Taipei, Taiwan, further strengthening our East Asian multichannel support solutions.
2015
Our third global office launches in Davao, Philippines to enhance our redundancy measures and improve cost efficiency. Our multilingual capability grows as we begin offering business solutions in over 20 languages.
2017
We break ground in Xiamen, China on what would become our fourth campus. This enables us to help our global partners successfully navigate the complex ecosystem of customer engagement and regulations in the Chinese market.
2019
Launching our second campus in Makati, Philippines brings more business growth opportunities for us and our clients.
We also maintain our position as a leading outsourcing partner with our growing KPO and FinTech projects.
2020
Our global campuses maintain full operations, providing unhampered services to our clients and taking on new contracts even as the world faces the pandemic.
Launching Open Access BPO Onshore™ Solutions in our Las Vegas, Nevada addresses the challenges brought on by post-pandemic economics.
2021
A large investment is made to expand our Taipei, Taiwan operations so we can meet the growing demands for multilingual KPO support operations.
2022
We launch our seventh global facility in the Philippines, right in the heart of the Makati business district to support our continuously growing programs and teams.
Watch this space: we’re growing and glowing!
Open Access BPO provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.
To be the global BPO leader providing the best results through industry-leading customized solutions.