Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument explodedโone that could’ve been avoided had both parties used friendlier tones. Customer service is often an incubator for these situations. As any […]
The Internet is full of toxicity. Fortunately for innocent users, content moderation ensures the bad apples don’t thrive. Content moderation plays a crucial role in maintaining safe and inclusive online communities. Behind the scenes, content moderators work tirelessly to ensure that user-generated content aligns with platform guidelines and community standards. But what does it take […]